//assets.cakeresume.com/assets/contentarea/contentarea-2d64eca8dae2a1ffb31e0fb1df887bbad072c7c19734d7d30fa14884bbcc299a.css

I have 20 years of experience in the IT industry and over 20 years in data processing, data analytics, and enterprise application development. I direct all IT department operational activities and provide solutions/supports that enhance mission-critical business requirements and operations with very limited resources. At high level of competency in problem resolving capability and advanced analyzing skill, I lead, plan and manage IT projects with highest levels of customer satisfaction. I tirelessly explore and use new technologies for current and future agency's IT needs, i.e. open sources, mobile apps, GIS applications, data visualization, cloud, machine learning and AI.

University of Maryland Baltimore

National Chung Hsing University

Information Technology Director

Shushen Chia

DC Government

IT Specialist

Provide IT support for the Agency's business applications, like Accela & 311 system. Creating application and API using .net platform. 


Provide IT solutions for Agency's business process challenges.

Manage and oversee the application development group, the hardware/network/help desk group and the customer services group.

Evaluate/implement technology innovations.

Plan/develop/maintain IT infrastructure on-premises and in the cloud
Implement IT Security Guideline/Policy

Evaluate/incorporate IT solution vendors/providers

Accomplishments:
Develop and implement online permitting, licencing & registration systems.

Develop and implement online and mobile app inspection scheduling application.

Develop and implement enterprise mobile apps.

Develop and implement GIS, date analytics and data visualization tool.(2018 ESRI SAG Award)

Develop machine learning/bot messaging application prototype.

Domain migration of 400 users. Office 365 migration. One Drive migration for all users local files and shared drives(no on-premise file server). Completing all migration tasks without interrupting company daily business processes.

Cloud Migration.

Develop full stack GIS open source platform.

Structure Help-desk/customer service operations.

Implement Agency's teleworking needs.

Baltimore City - Department of Housing and Community Development

. Manage and oversee programmers, IT projects development and IT Infrastructure design. 
 . Design/code/implement 3-tier client-server database applications including applications in building 
 	 permit/online permit, code enforcement/legal, housing. 
 . Design/code/implement Web Applications, Mobile Apps, GIS Applications, Cloud Applications, Data 
 	 Warehousing, Graphical Data Analyzing

Department of Housing & Community Development

Application and Technology Manager

. Design/code/implement 3-tier client-server database applications award winning including applications 
 	 in building permit, real property, law/legal, housing, finance, leave-tracking 
 . Design/code/implement Web Applications, GIS Applications, Data Warehousing 
 . Integrate between systems : in-house, finance/accounting, mainframe

HABC - Information Technology

Sr. Programmer/Analyst

. Review mechanical engineering plans 
 . Create/maintain multi-user/client-sever database systems 
 . Computer hardware/software specialist

Engineer II

. Model/analyze watershed, site development/design/survey 
 . AutoCAD specialist, Autolisp/C programmer

Shushen Chia’s posts