- Analyze Training need request: + Receive the training requests from other stakeholders based on Training Center’s form; + Analyze the training requests required to meet the firm’s operation and trainees’ competence; - Create Training Plan: + Coordinate with relevant stakeholders for an annual training plan + Update training plan after receiving training request monthly + Classify training methods (mandatory training, mandatory training in laws, functional training skills) and trainee objects + Contact outsourced training vendors and support the procedure for the contracts with outsourced partners; + Support Head of Training in researching training curriculums and formatting training procedures; - Deliver the courses: + Prepare classes’ materials and facilities; + Take care of logistics of trainees and instructors: accommodation and transportation; + Fill in the course documents; + Control certificates and training expiration of trainees and instructors; + Coordinate with Quality Assurance Dept to evaluate post-training quality; - Administrate Learning Management System (LMS): + Manage and deliver courses on LMS; + Design and upload online courses into LMS as well as train other instructors using Storyline Articulate; + Digitalize training forms; + Update the system's functions and Produce guidelines to use LMS accordingly.