Innowayt - Sales and Operations Key Responsibilities : . Leading Sales and Customer service for Innowayt .Co and .Com CRM . Meeting People Online/offline and introducing Innowayt CRM . Follow-ups with leads . Analyzing Sales and CSAT and taking necessary actions . Creating marketing Content for Social Media promotions . Generating leads through email, Whats app and linkedin . Leading and training non-tenure associates . Taking part of travel industry events and trade fairs to generate more business . Providing Training to all subscribers and addressing post sale enquiries . Reporting to CEO, CTO and Co-Founders for sales and business development planning . Calls with developers with regards to development and integrations with CRM . Testing the latest development on beta before making it live for sales

. Marco Holidays - A Business Division of Naaptol online shopping pvt ltd Key Responsibilities : . Taking care of Sales and support Operations of 200 Sales associates with respect to Marco Holidays Product. . Taking care of Marco Support to to Ensure the best of customer services. Monitoring and making Sales Reports and revie and monthly. . Sharing adviser wise, Team wise and Work Group wise Performance. Training to Trainers on all recent updates. . Ensuring Process Adherence on all Updates. Monitoring Calls and OB services . Ensuring Redemption of bought packages. . Initiated Training in Other centers i.e. HYD CJB and CCU to broadcast in regional languages of India . Monitoring regional performance as well. . Ensuring cases clearance during D-7, 3 and +1, to clear OMS and moving cases to finance/Product Teams. . Close monitoring on APR report to check Agent wise utilization for support staff. . Weekly Internal Reviews with Team Leads and Managers. . Month wise business review with Business Head and respective Stack holders. Achievements : Recognized as Best Pillar Support for Holiday Sales. Recognized as Best Seller for L2 Performance Package Team with High GPM . R as Best Team Leader for July to Sep 2014 performance. Awarded as Best Lead in December 2014 for Goa LOB. Achieved March to NFS Sales Targets on Goa product. Skills Set : . Microsoft Windows Platforms . Ms-Office Ms-Word/Excel/Power-Point . HTML . Oracle CRM and Other Customer Relationship Management Applications . Mid Office Navision tool . Inventory Admin . Genisys . CCPulse/CMS . Aspect 7.3 and 7.1

Key Responsibility : . Handling Website Escalations . Follow-up with Service Delivering Team for smooth MTD . Team and Performance Management . Meeting Process SLA's . Assigning Web Lead Opportunities Data in the team. . Product Discrepancy Management . Maintaining the Quality . Conversion Report . Sharing the View for Performance Reviews . Maintaining Productivity Report . Team Meetings . Maintaining Transaction and Booking sheet . Assuring the File Creation . Payment collections . Ensure proper Updates Dissemination

Key Responsibility : . Handling P1 Escalations . Follow-up of P1 Cases and Closer . Team and Performance Management . Team Motivation and Development . Meeting Process SLA's . Live CMS Monitoring Call monitoring . Cancellation report for Hotels, Flight and Packages All LOBs . Updating Details in Hotel Admin . Product Discrepancy Management . Maintaining the Quality Scores . Performance Review and Agent wise Feedback . Maintaining Productivity Report . Team Meetings . Ensure proper Updates Dissemination

Key Responsibility . Handling escalations . Resolution/Closure of All Priority Cases with Follow-up . Managing update management tool on real time basis . Managing team in absence of team leaders . Keeping a tab on team absenteeism . Hotel contracting for FIT . Cancellation for Hotels and FPH . Taking sessions on product related issues for agents . Conducting dip check on new updates and refreshers when required . Coordinating with WFM regarding Roster and Shift Management. . Taking Care of OJT batches and their Performance Apr 2014 - Apr 2015 Team Leader for Make My Trip Holiday Sales Key Responsibility : . Handling P1 Escalations . Follow-up of P1 Cases and Closer . Team and Performance Management . Team Motivation and Development . Meeting Process SLA's . Live CMS Monitoring Call monitoring . Cancellation report for Hotels, Flight and Packages All LOBs . Updating Details in Hotel Admin . Product Discrepancy Management . Maintaining the Quality Scores . Performance Review and Agent wise Feedback . Maintaining Productivity Report . Team Meetings . Ensure proper Updates Dissemination

Key Responsibilities : . Reservation for Flight, Hotels and Holiday Packages. . Itinerary Creation for Customized Packages. . Follow-up with Customer to convert the Package Sales. . Follow up with respective team to get the suggested itinerary and rates. . Worked as a mentor for new hired mentees.