Roles: BUSINESS ANALYST Provided expertise in the following areas: • Business Process Analysis • User Story Creation • Release Management • Documentation QUALITY ANALYST • Provided expertise in both web and mobile app manual testing • Documentation

Roles: SCRUM MASTER • Led Stand-up meetings and collaborative sessions for Taiwan Team and contributed to effective communication and teamwork. • Provided support to the Product Owner by facilitating Sprint Retrospective Sessions, ensuring continuous improvement and team reflection. • Involved in Program Increment and Iteration Plannings and Demo sessions. BUSINESS SYSTEM ANALYST • Partnered with Product Owners and Operations team to define and document business requirements, identify issues, and propose process improvements. • Facilitated Backlog Grooming/Refinement Sessions, ensuring: - 100% team alignment on prioritized requirements and timeframes. - Clarity on User Stories documented in Jira and Rally - Collaborative discussion and agreement on Acceptance Criteria with Development and Product Teams. • Involved in Design reviews and worked side-by-side with Solution Architect and Tech Leads to outline technical specifications on Confluence. • Owned the Release Management and streamlined Product Releases by: - Outlining deployment tasks for each iteration for efficient execution - Coordinating cross-functionally with Product and DevOps Teams - Crafting Hand-over documents - Creating internal Release Notes and Announcements - Maintaining accurate Product Version Trackers DOCUMENTATION CHAMPION • Acted as a documentation champion, responsible for developing and maintaining critical resources: - Runbooks: Created and maintained comprehensive runbooks with step-by-step instructions and illustrations to guide users on product usage and on critical process execution. - Release and Product Version Trackers: Established and maintained trackers for releases and product versions, including defined rules and templates for efficient management. - Technical Articles: Authored concise technical articles for internal use of Product and R&D Teams, ensuring clear understanding of the functionalities. - Wiki pages: Developed and maintained well-organized wiki containing onboarding documents, knowledge-sharing artifacts, process flow diagrams and other essential templates.

BUSINESS ANALYST • Remotely collaborated with the key stakeholders and end-users to identify, assess, document and obtain approval for high-level system requirements, including use cases, Wireframe Prototypes and mock screens in a structured Business Requirements Document (BRD) format. • Facilitated Design Review sessions with the development and implementation team to define strategies and other techniques to come up with the solutions. • Utilized Team Foundation Server (TFS) to create work items that detail out the changes or updates in the system/applications to be developed and assign to a specific release and iteration. PROJECT MANAGER • Liaison between the stakeholders, development and application support teams. • Responsible for producing Release Design Development Plan/Project timeline and track the progress of each task in a timely manner. • Produced and maintained Software Requirements Specification (SRS) throughout the project life cycle. QUALITY ASSURANCE TESTER • Developed and executed QA Test Cases that ensured requirements verification and validation, contributing to successful launch of new app features. • Involved in Regression and Customer-Acceptance testing.

SYSTEM ANALYST • Responsible for analyzing the business needs/requirements and provided implementation strategies and technical solutions. DEVELOPMENT LEAD • Led project walk throughs, fostering collaboration among architects, developers, and testers to ensure clear understanding of requirements. • Collaborated with the Software Architect to design optimal Application Programming Interface (API) structure and solutions that addressed project use cases. • Monitored project progress through Sprint Planning and Scrum meetings, ensuring timely delivery. • Kept the project team informed on milestones, changes and potential roadblocks, risks and maintaining project timelines. • Facilitated discussions on Integrated Functional Specifications documents with developers and architects, ensuring alignment. • Acted as the Product Owner, prioritizing and assigning product backlog items for each Sprint iteration. SUBJECT MATTER EXPERT • Provided expertise on API Gateway and Enterprise Solutions Bus (ESB) structure and implementation. • Served as the single point of contact for support during System Integration Testing, resolving technical issues efficiently. • Successfully led cut-over/deployment activities integrated with ESB, ensuring smooth transition.

• Managed end-to-end project coordination, monitoring and support provision from project Kick-Off meetings to requirements gathering, technical documentation, development, testing, implementation and production support. • Involved in collaborative efforts with business users across Marketing, Operations, Systems and Digital Teams to identify and analyze business needs, leading to successful development of different web and mobile app features. • Developed comprehensive Functional Specifications documents outlining the specifications of the applications for applications, APIs, mobile application, websites and user portals, ensuring project clarity and successful execution. • Facilitated collaboration between Infrastructure and Development teams, providing recommendations and solutions that contributed timely delivery. • Acted as liaison between internal resources and third-party vendors, ensuring all assigned development tasks were delivered on time and met project requirements. • Successfully conducted System Integration Testing (SIT) by preparing test plans and verifying system functions before handing off to the Quality Assurance team, ensuring a smooth transition. • Maintained clear communication with business users, keeping them informed of updates, changes, and progress throughout the project lifecycle. • Collaborated with business users to conduct User Acceptance Testing (UAT) and obtain sign-off, ensuring project acceptance and user satisfaction. • Developed detailed deployment and migration plans and actively participated in post-deployment activities and support, ensuring a successful transition to production.

BUSINESS ANALYST • Elicited requirements through on-site interviews, user acceptance testing, and end-user interaction. • Documented and presented well-defined Functional Requirement Specifications (FRS) to stakeholders. • Created and maintained user manuals and system references for smooth user experience. • Analyzed trends and information to generate comprehensive technical reports. • Owned product backlogs, assigning work items for each Sprint iteration. • Showcased product functionality through demos and training sessions for clients and end-users. QUALITY ANALYST • Derived test requirements, mapped test scenarios, and designed effective test cases. • Executed and evaluated test cases and categorized findings (major/minor). • Verified those deliverables met functional requirements and design specifications. • Collaborated with developers to replicate reported defects and facilitate resolution. • Generated test reports and actively involved end-users in sign-off processes. APPLICATION SUPPORT • Served as a second-level support analyst, investigating and diagnosing potential causes of production environment issues. • Partnered with the Technical Support team, creating PRISM tickets with detailed problem descriptions, replication steps, and initial findings. • Tracked ticket progress, ensuring timely resolution of user-reported cases.