//assets.cakeresume.com/assets/contentarea/contentarea-2d64eca8dae2a1ffb31e0fb1df887bbad072c7c19734d7d30fa14884bbcc299a.css

Passionate Sales Leader with 9+ years of Sales, Leadership, Marketing, Technology, Social Media and Customer Service experience at Southwest Airlines. Sales motivator by day, fitness coach and movement motivator by night.

University of Texas at Austin

Manager of Sales

Samantha Unell

Southwest Airlines

Sales Manager - Small to Medium Enterprise

- Received highest Southwest Employee achievement, the President's Award, for 2020 efforts and success during pandemic
- Motivational sales leader who coaches a team to grow portfolios through contract acquisition, full cycle account management and customer success: (results that support) 9.6% YOY growth with a $131M portfolio in 2019; +20 new contracts in 2Q21
- Doubled Team size in 2019 and again in 2021 through internal/external recruiting, developing both in person and virtual trainings and metrics for sales excellence.
- Proven successful leader by gaining trust, creating team buy-in, celebrating diverse talent, and coaching to strengths which amounted to me promoting 3 Team Members during a pandemic; aligned career transition opportunities to keep 2 employees at Southwest during a pandemic in roles that better aligned to their strengths
- Proficient in utilizing Tableau, Alteryx and Salesforce to drive value with executive decision makers, resulting in new contract acquisition, increasing market share, and growing revenue.

- Grow Southwest Airlines market-share and incremental business with companies throughout the domestic U.S. and near international.
- Responsible for proactively creating, negotiating, and executing corporate travel partnerships and working cross-functionally to secure, communicate, and execute contracts.
- Consistently exceeded revenue goal every quarter with a highlighted 26% growth in third quarter of 2018.
- Acquired second highest number of agreements on the Team in 2018.
- Improved contract compliance from 33% to 66% in portfolio.
- Partnered with Account Managers, Legal, Marketing, and Sales Ops Teams to improve legal and sales language that expedited product's sales cycle.
- Closed an account with a returned, signed agreement in 23 minutes
- Peer mentored Account Managers by ramping up Southwest network and product knowledge, coached SWABIZ demos and facilitated webinars to sharpen sales acumen,
- Participated in focus groups and work sessions in preparation for the 2019 Quick Start Guide.
- Represented Southwest's Corporate Travel Team at the Dallas Business Journal's Women in Business Luncheon, SAT GBTA with Network Planning, AUS Chamber of Commerce Meeting, and three AA-ISP events in 2018.

Business Travel Account Manager

- Managed new technology projects and enhancements to drive revenue on Southwest.com and SWABIZ.com.
- Represented Marketing in Technology Command Centers for enterprise technology implementations.
- Responsible for maintaining site stability and optimal Customer experience netting $16 billion in annual sales.

Assistant Manager | Digital Strategy

- Grew Team from four to 35 Members within two years while expanding operating hours to 24/7, 365 days a year.
- Facilitated interviews with all prospective Employees through an internal testing and interview process.
- Developed a three-week training, playbooks and mentorship program for new hires.
- Created quality metrics and evaluation procedures to improve Customer communication and Southwest Voice.
- Streamlined processes and reporting to achieve a 15 minute SLAs in response to operational events.
- Transitioned from peer Leader as a Specialist and promoted to Team Leader within six months.
- Facilitated Board of Directors, Executive Officers, and media day visits in the Social Listening Center.

Southwest Airlines 

Social Care Team Leader

- Responded to Tier Member Customer inquiries and complaints on behalf of Executive Office.
- Presented and implemented a career building and strengths assessment exercise with the Leadership Team.


分享