- Received highest Southwest Employee achievement, the President's Award, for 2020 efforts and success during pandemic - Motivational sales leader who coaches a team to grow portfolios through contract acquisition, full cycle account management and customer success: (results that support) 9.6% YOY growth with a $131M portfolio in 2019; +20 new contracts in 2Q21 - Doubled Team size in 2019 and again in 2021 through internal/external recruiting, developing both in person and virtual trainings and metrics for sales excellence. - Proven successful leader by gaining trust, creating team buy-in, celebrating diverse talent, and coaching to strengths which amounted to me promoting 3 Team Members during a pandemic; aligned career transition opportunities to keep 2 employees at Southwest during a pandemic in roles that better aligned to their strengths - Proficient in utilizing Tableau, Alteryx and Salesforce to drive value with executive decision makers, resulting in new contract acquisition, increasing market share, and growing revenue.

- Grow Southwest Airlines market-share and incremental business with companies throughout the domestic U.S. and near international. - Responsible for proactively creating, negotiating, and executing corporate travel partnerships and working cross-functionally to secure, communicate, and execute contracts. - Consistently exceeded revenue goal every quarter with a highlighted 26% growth in third quarter of 2018. - Acquired second highest number of agreements on the Team in 2018. - Improved contract compliance from 33% to 66% in portfolio. - Partnered with Account Managers, Legal, Marketing, and Sales Ops Teams to improve legal and sales language that expedited product's sales cycle. - Closed an account with a returned, signed agreement in 23 minutes - Peer mentored Account Managers by ramping up Southwest network and product knowledge, coached SWABIZ demos and facilitated webinars to sharpen sales acumen, - Participated in focus groups and work sessions in preparation for the 2019 Quick Start Guide. - Represented Southwest's Corporate Travel Team at the Dallas Business Journal's Women in Business Luncheon, SAT GBTA with Network Planning, AUS Chamber of Commerce Meeting, and three AA-ISP events in 2018.

- Managed new technology projects and enhancements to drive revenue on Southwest.com and SWABIZ.com. - Represented Marketing in Technology Command Centers for enterprise technology implementations. - Responsible for maintaining site stability and optimal Customer experience netting $16 billion in annual sales.

- Grew Team from four to 35 Members within two years while expanding operating hours to 24/7, 365 days a year. - Facilitated interviews with all prospective Employees through an internal testing and interview process. - Developed a three-week training, playbooks and mentorship program for new hires. - Created quality metrics and evaluation procedures to improve Customer communication and Southwest Voice. - Streamlined processes and reporting to achieve a 15 minute SLAs in response to operational events. - Transitioned from peer Leader as a Specialist and promoted to Team Leader within six months. - Facilitated Board of Directors, Executive Officers, and media day visits in the Social Listening Center.

- Responded to Tier Member Customer inquiries and complaints on behalf of Executive Office. - Presented and implemented a career building and strengths assessment exercise with the Leadership Team.