Involved in 2 projects under this position:
i) HSBC Bank (Taiwan) [HBTW]
# Technical Support for the Ops Centre and Branch BAU
# Hardware fulfilment and distribution analysis
# Proffer assistance for reaching Global/ Regional team for advanced requirements or issues
# Test and Sync w/ Regional team of BCP access via VPN for end-users WFH remote situation
# Evergreening end-users hardware (W7->W10/ W10->W10) and troubleshooting compatibilities issues
# Drafting Technical Manuals, QRG and group mailing messages for team-leader and entity-manager
ii) Taiwan Star Telecom [TSTARTEL]
# Technical support for HQ and Ops Centre BAU
# Technical support for Regular/ Franchisee stores in N. Taiwan
# Regional Hardware fulfilment (N. Taiwan)
# Establish, revise and renew team SOPs; Manuals and QRG for end-users
# Infrastrcture monitoring
# 1st-hand Support on special events w/ line-manager (e.g. AGM, spectrum bidding, marketing, etc)
# Supporting Infra-Ops team for the out-of-office situation