I was assigned to our largest client as the on-site IT technician. Our work days would vary from day to day depending on the work that was needed. Configured VM's, GPO's, Access Points, Cisco Switches, Sophos Switches, and Meraki Firewalls. Any escalated tickets from the help desk would come to us, we would be the last point of Escalation. Mimecast training Egnyte training. Active Directory knowledge (4-5 Years) Microsoft Entra\Azure Knowledge

Assisted customers calling in with any computer related issues whether it was software or hardware related. Troublehshooting OS systems, networking, Office 365 related items, copiers, VOIP-Phones, regular cell phones, server configuration, and firewalls.