Proved successful working within tight deadlines and fast-paced atmosphere. Maintained excellent attendance record, consistently arriving to work on time. Exceeded goals through effective task prioritization and great work ethic.

Eliminated process gaps by implementing new methods of standardized training. Recognized and tapped talented staff to fill key positions and maximize productivity. Mentored new hires, resulting in stronger staff development and increased productivity.

Offered friendly and efficient service to all customers, handled challenging situations with ease. Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Shared strategic insights with interdepartmental teams regarding customer experience and service related trends to improve service delivery. Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.