Avatar of Shahzaib Yar Khan.
Shahzaib Yar Khan
Work History @ HBL
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Shahzaib Yar Khan

Work History @ HBL
Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of QA operations, policies and procedures , customer service and complaint handling. Motivated to learn, grow and excel in banking industry.
HBL
IQRA University
Karachi, Pakistan

Professional Background

  • Statut Actuel
    Employé
  • Profession
  • Fields
    Bancaire
  • Expérience professionnelle
    4 à 6 ans (4 à 6 ans pertinente)
  • Management
  • Skills
    word
    outlook
    Excel
    powerpoint
    google drive
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Temps plein
  • Desired positions
  • Lieu de travail désiré
  • Freelance

Work Experience

Work History

déc. 2016 - Présent
HBL Assistant Manager Quality Assurance Educated employees on specific QA standards and confirmed maintenance of standards. Promoted adherence to quality standards by educating Employees on quality control. Effectively managed complaints related to Call center staff came from SBP, Banking Mohtasib and Complaint Resolution Unit. Validation of payments made through ADC channels by customers and activities perform through phone banking, reports extraction maintain MIS for reporting to higher management and also look after customer complaint and Roshan digital account complaint portal.

Assistant Manager SMS Complaint

juil. 2016 - déc. 2016
6 mos
Managed SMS complaint portal team and handled tasks like report extraction, coordinate with customer, logged customer's complaints and take follow up till resolution.

Phone Banking Officer

juin 2015 - juin 2016
1 yr 1 mo
Took Inbound and Outbound priority customer's calls, also look Internet Banking and Mobile Application Queue, operated Branch Operating System MYSIS.

Education

Master of Business Administration (MBA)
2017 - 2021
Description
Ongoing(5th Semester)
Bachelor’s Degree
2011 - 2014
Description
B.com
Other
1998 - 2010
Description
Matriculation