• Directed the supervision and maintenance of the company's IT infrastructure, encompassing responsibilities for servers, networks, and systems. • Led and supported team of IT professionals, ensuring effective project delivery and adherence to deadlines. • Established and executed IT policies and procedures, ensuring compliance with industry standards and best practices. • Managed IT budgets and resources, optimized spending, and identified cost-saving opportunities. • Worked with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals. • Oversaw the management of data centers and site facilities. • Oversee all IT-related licensing contracts with vendors. • Designed and implemented new infrastructure services and coordinated with vendors for new projects and operational activities. • Identified and mitigated information security risks, and ensured compliance with internal and external audit policies. • Implemented approved Business Continuity and Disaster Recovery plans. • Trained and developed subordinates, supervised their work, and provided guidance and problem-solving assistance. Additionally, developed, implemented, and maintained training plans for Infrastructure resources.

• Manage and maintain the organization's network infrastructure, including routers, switches, firewalls, and wireless access points. • Install, configure, and troubleshoot network equipment and components to ensure optimal performance and availability. • Monitor network performance and security, identifying and resolving issues in a timely manner. • Implement and enforce network security measures, including firewalls, intrusion detection systems, and access control policies. • Perform regular network maintenance activities, such as firmware upgrades, patch management, and vulnerability assessments. • Conduct network capacity planning and recommend upgrades or enhancements to meet growing business requirements. • Administer and support the organization's server infrastructure, including physical and virtual servers running various operating systems. • Install, configure, and maintain server hardware, operating systems, and server applications. • Monitor server performance, resource utilization, and availability, implementing necessary optimizations and adjustments. • Manage server backups and disaster recovery procedures to ensure data integrity and business continuity. • Implement and enforce server security measures, including access controls, user authentication, and data encryption. • Create and maintain comprehensive documentation of network and server configurations, procedures, and troubleshooting steps. • Stay updated with the latest industry trends, technologies, and best practices in network and server administration • Technical Survey and documentation for new requirements and deployments. • Administer and maintain disaster recovery site

• Provide technical support and troubleshooting assistance to end-users for hardware, software, and network-related issues. • Install, configure, and maintain computer systems, software applications, and peripheral devices. • Monitor organization's network infrastructure, including routers, switches, firewalls, and wireless access points. • Monitor server and system infrastructure, including physical and virtual servers and operating systems • Assist in managing user accounts, permissions, and access controls for various systems and applications. • Conduct regular system and network audits to ensure compliance with security policies and industry best practices. • Assist in implementing IT policies and procedures to ensure data security and system integrity. • Provide training and guidance to end-users on using IT systems and applications effectively. • Assist in managing and maintaining IT assets, including hardware, software licenses, and inventory. • Troubleshoot and resolve issues related to email services, backups, and data recovery. • Stay up-to-date with emerging technologies and industry trends in IT to provide innovative solutions. • Document and maintain IT processes, procedures, and system configurations. • Assist in implementation of IT projects, including system upgrades and infrastructure improvements. • Be the backup for certain Network Administrator functions. • Coordination with ISPs and other vendors for any issues.

• Installation and troubleshooting of operating system, SOP software, antivirus, network printers and outlook configurations. • User backup management • Maintain inventory of hardware, software resources • Maintenance and troubleshoot issues related to hardware, software and network operating system. • Deliver support for remote Access VPN and troubleshooting when necessary • Maintain user documentation, support logs and procedures • Monitoring network (wired/wireless) connectivity, data center and NMS, and report the issue if any.

• Troubleshooting and testing Internet and Data connectivity at client side. • Working on POP Commissioning and Installations of hardware and Proper Cabling of systems Routers, switches and Modules including troubleshooting and configurations of Cisco switches (3400, 2900, 3500 series) • Providing technical support on phone` and visits for different type of network troubleshooting client side. • Monitoring internal network and clients and managing media team for any type of media fault.