Act as the first point of contact for key shareholder ie, local HRBP, employer, supplier & the wider global L&D team. Manage high learner impact and achievement of learning objectives by utilizing the right delivery techniques in the moment i.e. digital, face to face training, coaching incl. time for reflection, etc. Act as a development consultant driving the utilization of Uber LMSs & localizing content of L&D solutions Create the pool of subject matter experts who will be delivering as well as inspirational keynote speakers and coordinate their availability

Own Community Support performance metrics. Dive deep into the performance numbers, perform gap analysis, and take data-driven actions to increase the quality. Ensure the collaboration of our engineering and operation teams to improve internal tools and user experience.

Manage the shift between OPCO leadership academies to VSS leadership academy Facilitate external suppliers to deliver key L&D priorities & work with the HRSSC team regarding the training administration and enablement. Create the pool of subject matter experts who will be delivering as well as inspirational keynote speakers and coordinate their availability.

Conducting Training Needs Analysis using both structured and informal methods Driving and facilitating the implementation of L&D programs with effective outcomes; providing thought leadership around program design and delivery Tracking related data and generating regular MIS reports as required

Oversee training programmes that include web-based seminars, printed manuals, group sessions, training videos, and more. Reviews existing training materials produced by third parties to determine appropriateness and relevance Manages costs for all programmes, productions, and publications in order to report to organisation executives regarding a return on investment

Select educational methods, like on-the-job coaching, conferences, workshops and e-learning courses Schedule regular soft-skills development and management training Liaise with external partners and outsource training, as needed

Responsible for developing, supporting and facilitating knowledge and information management related to implementation of the learning projects Carry out any other assignments as tasked by the training supervisor

Conducts quality review of telephone representatives' performance within functionally specific units Audits representatives' inbound and outbound phone calls and/or correspondence. Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively to callers

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls.

Act as a front-line interface with customers of Vodafone UK Customers. Own and manage the client relationship: resolving calls efficiently and effectively.

Producing financial and media plans and forecasts & undertaking relevant research Analyzing, interpreting data & liaising with clients, consumers and advertising staff & producing briefs for media buyers