1. Work with vendors from Taiwan and Singapore on TVC material maintenance and management; shorten turnaround time for code creation by 40%. 2. Accelerate the process of issuing invoice and building monthly finance reports sent to India FD; eliminate amendment requests by optimizing the scrutiny on billing; assist India FD in understanding Taiwan ad-sales VAT report, business tax return as well as reversal procedure in IBMS Billing. 3. Client account maintenance and management in IBMS and SAP. 4. 2018 Impact Day Ambassador: planed and executed volunteering project for Taipei office; proactively promoted Taipei crew on Workplace throughout the event.

Screened applicants' background information and invited the qualified candidates to an online interview; troubleshooted tech issues if needed; carried out on-board training in terms of software and Website usage; monitored newly on-board consultants' teaching performance; ran internal QI projects; arranged staff meetings weekly and monthly. For the last five months, assist the payroll department in handling payment issues and complaints and successfully ceased all negative feedbacks within two months.

Provided oral translations to patients and their family at major hospitals and local clinics.

Worked with several children from different families at the same time, children between the ages of 8 months to 12 year-old.

At the Surgery Waiting Unit, conducted check-in process, kept patients' family informed regarding the status of the procedures/surgeries, and arranged consultation rooms for the physicians to meet with the patients' family.

Gathered feedback from targeted groups through online surveys and maintained the database for Professor Sharon Wang’s study on the physical therapy with Wii for cancer survivors.

Stationed at Taiwan Taiyuan International Airport, delivered the brand messages to passengers; set up and arranged displays in all duty-free stores; executed new promotions and retrieved clients’ feedback for marketing purposes; escorted executives from the British headquarter regularly.