Identifying new business opportunities through market research, mapping as per targeted plans as well as through lead generation. Maintain strong Business relationships with clients Maintenance of prospect customer database and sales pipeline Contributing actively to product improvements through customer feedback and proactively anticipating market needs Providing support to the Implementation Team for smoother product roll-out Working closely with the Higher Management

Currently managing the sales and marketing for a marketing automation CRM tool called Livepinch Responsibilities involve recognizing the channels for lead generation, targeting corporate clients in need of a CRM tool by understanding their industry and recommending how the tool can be incorporated into their business model Closing the sales and managing the post-sale responsibilities, such as onboarding the clients and familiarizing them with the functionality of the tool. as well as through lead generation. Maintain strong Business relationships with clients Maintenance of prospect customer database and sales pipeline

Technical support : Worked with US store managers to solve troubleshooting of the mobile and laptops Communicate through live chat by using Nuance software and emails Manage the profile sheet of the store managers Working on fraud assurance activity from the store members Analyzing the chat and maintaining in excel sheet.

Customer Retention : Worked as a customer engagement and retention executive for UK based gaming site, GameVillage Responsibilities involved understanding customer behavior and trends in preferences Interacting with customers through the medium of live chats and emails aimed towards addressing grievances and ultimately leading to retention Maintain the customer database and communicate with them through cold callings Connecting with clients for follow-up and closing the deal UrbanPro.com

Operation Executive : Worked for outbound calls by verifying and validating the profile of customers Communicating with the trainers and institute for sales Managing the database of the clients Managing the team sheet and schedules the task Metting the trainers for deals and students to provide them required institute or teacher