As a seasoned Cisco Certified Network Associate (CCNA) and System Engineer, I bring over 7 years of hands-on experience in spearheading diverse IT projects, ranging from call center setups to intricate network infrastructure designs. My expertise spans across various domains including IT support, network engineering, system administration, and network administration. Throughout my career, I have honed my skills in team leadership, project management, troubleshooting, software installation, and ensuring seamless network and internet connectivity. I take pride in my ability to navigate complex technical challenges with precision and efficiency, delivering optimal solutions that meet and exceed client expectations. One of my key strengths lies in my adeptness at leading cross-functional teams, fostering collaboration, and driving projects from conception to completion. I thrive in dynamic environments where I can leverage my technical acumen to address evolving business needs and deliver tangible results. 🎯 𝗦𝗼𝗺𝗲 𝗼𝗳 𝗠𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀: ➜ Achieved 100% successful setup of a call center, including the installation of an Asterisk server and firewall, and setup of UAN numbers to ensure seamless communication channels for enhanced customer service and support. ➜ Decreased security incidents by 30% by directing the setup of a live CCTV monitoring room for all outlets and implementing effective surveillance measures to ensure security and safety. ➜ Improved workstation performance and user satisfaction by 25% by managing the End User Computing (EUC) Device Refresh project, upgrading systems for over 400 users. ➜ Decreased network downtime by 40% by thoroughly testing network protocols and promptly troubleshooting issues to ensure stable and secure server connections. ➜ Supervised a team of 3 IT Assistants to assist over 500 users daily, offering excellent day-today support and quickly resolving problems, which led to a 25% increase in user satisfaction. ➜ Orchestrated the installation and maintenance of IT systems to ensure a 99% uptime rate and optimize system performance across diverse environments at PIA. 🎓 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 ➜ Cisco Certified Network Associate – Cisco Academy, 2019 ➜ Diploma in Information Technology (Computer Hardware) – Pakistan Institute of Management, 2020 I am always open to hearing about a new and exciting opportunities, so feel free to connect through this profile or via email at: ✉𝐄-𝐦𝐚𝐢𝐥: [email protected]