Oversaw over $1 million in account receivables, minimizing any aging payments through collection process. Guided clients through compiling important financial histories and documentation for evaluation. Developed analytical and qualitative reports for managers and team members directly interfacing with clients. Delivered industry-leading customer experiences through personalized expertise and collaboration with other departments. Maintained meticulous electronic and physical filing systems with clients' records.

Delivered exceptional customer service to bolster strong relationships and build positive experiences. Maintained logbooks for surgical floor patients. Provided assistance to physician office staff and patients to complete all check in requirements. Handled phone duties and company correspondence.

Learned and maintained proficiency in first responder skills such as First Aid and CPR. Protected recreational participants by monitoring activities and correcting behaviors. Improved response times with simulated training using life-like dummies to enhance identification and first aid skills. Managed member attendance and offered friendly assistance. Assisted in on-boarding training, communicating company expectations.