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September 2021 ~ October 20212 mos• Built an internal dashboard to help customer service resolve customer issues quicker
Product Manager and Scrum Master
September 2020 ~ August 20211 yr0 mos• Led developers and designers to launch 7-Eleven pick-up services that increased revenue by 25% • Launched a customer service chatbot that reduced 30% of questions to the helpdesk • Saved 4 hours of manual work daily by automating notifications when customers reject COD (Cash on Delivery) orders
June 2019 ~ February 20209 mosSpace-as-a-Service: continuous process improvement & change management to increase operational and cost efficiencies for the clients • Facilitated warehouse migration (IT, SOPs, and training); led a team to store & fulfill 4K units/day for an E-commerce startup • Analyzed operational performance and created a performance reporting template for a food & beverage client, achieving a 60% reduction in the preparation time of client meeting materials • Proposed holistic warehousing solutions for an oil & energy client to increase inventory visibility to 100%
MBA Consultant - Digital Marketing
July 2018 ~ October 20184 mosOpportunities for Middle Eastern airlines: understanding Middle Eastern airlines and strengthening their marketing capabilities • Recommended to clients various business and technology solutions by scanning industry trends and best practices, analyzing business models and operations, and recommending project roadmaps
International Business Development Manager
July 2018 ~ August 20182 mos• Forged 20+ partnerships in 2 months among the US and Europe including Acumen, Bain Capital, BCG Digital Ventures, Bill & Melinda Gates Foundation, Index Ventures, and MSCI • Managed a team of 6 in 3 locations (London, Paris, and Barcelona) to identify and invite global investors to the summit, achieving an email open rate of 52% and a click-through rate (CTR) of 28%
Amundi Asset Management
April 2015 ~ October 20172 yrs7 mos• Spearheaded major operational restructuring and led a cross-functional team of 10 in France, Luxembourg, Hong Kong, and Taiwan to implement strategic plans, streamlining transaction process (e.g. halved processing time) for all investors • Expanded operational capacities to integrate newly acquired Pioneer Investments firm; acquisition, implementation, and performance analysis of US$40K software • Advised 2 investment firms seeking to enter the mutual fund market on operations • Resolved a deadlock between Taiwan and Luxembourg offices related to Luxembourg’s client documentation requirements; reduced 25% of documents originally requested
2018 ~ 2018
National Taiwan Univ.
2007 ~ 2011
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