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中華民國導遊人員(華語&英語) Mandarin & English tour guide of ROC

交通部觀光局

擁有超過5年團體旅遊從業經驗，專為美國、加拿大華僑設計規劃頂級旅遊體驗，我也以中、英雙語導遊身分第一線接待旅客，曾帶團走訪台灣各地、新加坡、馬來西亞、泰國、俄羅斯、越南、柬埔寨等地。依據旅客滿意度調查表，帶團表現獲得平均4.8分(滿分5分)之評價。​
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我曾獨立完成20天19夜新加坡、馬來西亞、泰國行程開發，從資訊蒐集、研究篩選開始，也經歷與世界知名頂級酒店集團，如：Four Seasons、Sands、Peninsula、Anantara、Belmond等洽談合作，結合自身帶團與高端旅客實際接觸的經驗，設計出兼具獨特有趣、細膩舒適的高品質旅遊體驗，並於2022年底正式出團。

2020-2022年，順應疫情帶來的工作空檔，我不斷精益求精，受訓成為《朱銘美術館》特約導覽，也短暫參與《RTM泛旅遊協會》、《DTT台力快遞》等新創團隊之專案，透過策畫旅遊知識教育課程、協助執行公部門專案，培養專案管理能力，更深入與台灣各地地方創生團隊交流，持續累積自身在頂級旅遊的能量與品味。

過往求學、服役與工作經驗，也成為我在旅遊服務的養分：大學雙主修新聞學與國際經營與貿易管理，奠基我商務管理、媒體識讀、資料查證能力，同時具備平面攝影、影像剪輯、文字掌握技巧。

2013-2014年服役擔任政戰輔導長，培養我的抗壓性與耐心；2014-2017年擔任保險業務，強化我的商務溝通、銷售技巧，更養成我想方設法解決問題、不輕言放棄的業務力；2017-2018年墾丁民宿管家經驗，曾負責房務、管理及營運等工作，同時考取中、英文導遊與領隊執照，成為我踏入旅遊產業的墊腳石。

With more than 5 years of experience in escorted group travel service, I am professional in designing and planning top-notch tours for Asian Americans and Canadians. In addition, I am a bilingual tour guide in Mandarin and English and lead tours in Taiwan, Singapore, Malaysia, Thailand, Russia, Vietnam, and Cambodia. As the review of guests, my performance reached averagely 4.8 out of 5 as a tour guide and tour leader.

I used to accomplish independently a 20 days and 19 nights tour itinerary of Singapore, Malaysia, and Thailand starting from data collection & study. In the process, I underwent communication with world-renowned hotel groups, including Four Seasons, Sands, Peninsula, Anantara, and Belmond, and reached an agreement of cooperation. Blending self-experience of actual contact with the guests while leading the tour, this final high-quality travel experience officially launched at the end of 2022 combing uniqueness, delicacy, and comfort.

From 2020 to 2022, I took advantage of the vacancies brought by the pandemics to keep striving for perfection. I was trained to be an official guide of "Juming Art Museum". I also participated in the start-up teams of “RTM” & “DTT” to learn project management through planning touristic knowledge education courses and assisting in the implementation of governmental projects. With the chance of the projects, I deeply interacted with the regional revitalization teams all over Taiwan, nurturing my energy and taste for high-ended tourism.

My past studies, military service and work experience have also become my nutrients in tourism services: I double majored in journalism and international business and trade management at university, which laid the foundation for my business management, media literacy and data verification skills. Moreover, I am capable of graphic photography, video editing and text mastery.

From 2013 to 2014, I did my military service as the officer of political warfare, which cultivated my stress resistance and patience. From 2014 to 2017, I served as an insurance agent, which strengthened my business communication and sales skills. From 2017 to 2018, I had experience as a housekeeper at B&B in Kenting accounting for housekeeping, management, and operation. At the same time, I obtained the licenses of Mandaring and English tour guides and tour leaders, which became my steppingstone into the tourism industry.

新聞學系 & 國際經營與貿易管理學系 雙學士
Double majored Jouralisam and International Business & trade management

National Chengchi University

第一類組市長獎(班級第一名)畢業

臺北市立成功高級中學

臺北市立天母國中

Project Manager/Business Developer/Tour Guide/Tour Leader

胡冠挺 Tom Hu

朱銘美術館

特約導覽 Official Guide of Juming Museum

接待參觀美術館之團體貴賓，並專責介紹創館背景、園區環境、當期展覽

Lead museum-visiting groups to know the background, environment of the museum and current exhibition

台灣新北市

接待中、英文頂級旅遊團
(曾接待前往台灣、新加坡、馬來西亞、泰國、俄羅斯、越南、柬埔寨)

Accommodate top-notch Mandarin & English tour groups.
(Taiwan, Singapore, Malaysia, Thailand, Russia, Vietnam, Cambodia)

台灣台北市

Supernet Tours & Travel, INC 美商超值旅遊股份有限公司

導遊/領隊 Tour Guide/Tour Leader Guide

【台力快遞DTT】是一個從「地方創生」議題出發，推動都市人才前往台灣各地方鄉鎮就業的新創公司，我參與從品牌創始初期發想「整體策略」、發展「營運模式」、規劃與執行各式「行銷活動」、監製「Line求職機器人」，更成功推動品牌獨創之「求職旅行」

專案管理經驗：
1. 經濟部《服務業創新研發計劃》，協助優化平台系統服務、行銷活動策畫與相關圖文產製

2. 茂林國家風景管理處《高雄觀光圈計畫》，協助在地業者舉辦3場實體產品推介會(金質獎頒獎擺攤、台北美食展、亞洲手創展)，從服務中挖掘需求

3. 日月潭國家風景管理處《區域觀光旗艦旅遊帶美食及伴手禮產業提升計畫》，透過籌組產地輔導顧問團，舉辦3場實體活動，包含「求職小旅行」 、「 顧問參訪」 、「 Podcast工作坊」，協助建置青年創新創業培力系統

【Deliver Talents for Taiwan, DTT】is a start-up company that started on the topic of "Regional Revitalization" and promotes urban talents to go to various places and towns in Taiwan for employment. I participated from the initial stage of the brand's establishment, including "overall strategy" & "operating model". Planning and executing various "marketing activities". I supervised the production of " Job-seeking Robot" and successfully promoted the brand's original "Job-seeking Tour"

台灣台北

台力快遞

雇主品牌規畫師 Planner of Employer Brand

1. 透過文案撰寫、平面攝影及編修、影像剪輯等技能協助專案執行
2. 2021-2022 泛旅遊學校，擔任課程助教、課程影片剪輯師

1. Assist in project execution through copywriting, graphic photography and video editing
2. 2021-2022 Touristic knowledge course, as a teaching assistant and video editor

RTM泛旅遊協會

專案合作 Project cooperation

台灣及東南亞行程產品管理與開發：
(台灣、新加坡、馬來西亞、泰國)

從事產品主題發想、資料蒐集篩選、行程路線設計、供應商洽談、出團時間安排、行銷文案撰寫等工作

Product management and development of Taiwan and Southeast Asia:
​(Taiwan, Singapore, Malaysia, Thailand)

Engage in product theme ideas, data collection and screening, itinerary design, supplier negotiation, group departure schedule, marketing copywriting...etc

台灣東南亞行程開發 Itinerary Development of Taiwan & Southeast Asia

中英文稿互譯、校正

Mutual translation and correction of Mandarin and English

線上接案

中英翻譯人員 Mandarin-English Translator

1. 入住接待、訂單處理、電話客服
2. 管理線上OTA訂房狀況、定價調整
3. 遊程規劃建議

1. Reception, reservation and telephone customer service
2. Manage OTA reservation and pricing
3.Itinerary design and recommendation

台灣屏東縣

墾丁米尼米民宿

全職管家 Full-Time Housekeeper

1. 專業保險觀念與知識推廣
2. 針對財務、家庭與需求狀況，客觀協助規劃適合的人身/財產保險

1. Promote professional insurance concepts
2. Manage insurance design depending on the financial, family and practical needs of the situation

南山人壽保險股份有限公司

業務/業務主任

1. 房間清潔、園區養護等清潔工作
2. 協助接待入住客人

1. Room cleaning, facility maintenance and other cleaning work
2. Assist in receiving guests

墾丁四季藏春Villa

房務管家 Room Service

1. 部隊政治作戰工作
2. 部隊管理、輔導諮商

1. Political warfare works of military
2. Fundamental troop management and counseling

台灣高雄市

中華民國國軍

預官少尉輔導長 Officer of Second Lieutenant in Political Warfare

1. 拍攝新聞現場照片、文字配圖(如：天氣預報)，並刊登於紙本及網路媒體
2. 協助攝影棚內廣告拍攝

1. News photography, copywriting for paper & internet media
2. Assist in studio shooting

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