Tomy Aryanto Nainggolan

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Tomy Aryanto Nainggolan

Customer Service Team Lead

Profile Resume

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Customer Service Team Lead

I love to dig into customer problems and solve them with modern technology. I focus on delivering key outcomes, building amazing teams and quickly adapting to new learnings. I educate, refine and drive myself to be a better person - I am constantly learning because I never settle - I stay calm when faced with adversity - I focus on making high-quality decisions

PT Aplikanusa Lintasarta

Universitas Mercubuana Jakarta

Jakarta, Indonesia

Professional Background

Current status
Employed
Profession
Customer Service Representative
・
Customer Service / Support
・
Technical Customer Service Engineer
Fields
Artificial Intelligence / Machine Learning
・
Internet of Things (IoT)
・
Corporate Concierge Services
Work experience
6-10 years (6-10 years relevant)
Management
I've had experience in managing 10-15 people
Skills
Microsoft Office
MS Excel
Analisis
Customer Service
Problem Solving
Spreadsheets
Salesforce
Team Leadership
KPI Reports
Languages
English
・
Fluent
Indonesian
・
Professional
Highest level of education
Bachelor