-Develope business strategy to raise our customer's pool, expand store traffic and optimize profitability. -Meet sake goals by training, motivating, mentoring and providing feedback to sale staff. -Ensure high levels of customers satisfaction through excellent service. -Complete store administration and ensure compliance with policies and procedures. -Maintain outstanding store condition and visual merchandising standards. -Report on buying trends, customer needs, profits etc -Propose innovative ideas to increase market share -Conduct personnel performance appraisals to assess training needs and build career paths -Deal with all issues that arise from staff or customers (complaints, grievances etc) -Be a shining example of well behavior and high performance -Additional store manager duties as needed

-Plan, open and set up 7 store in 2 month -Customer service -Ensure all store follow company standard,Collect data, customer feedback, -Action plan for customer complain -Store operation management: -Store image: keep and maintain all store -Inventory control and replenishment of good, control assetment , equipment product -Human resource management: -Recruit and training, action plan -Monitor the implementation of the company’s procedure policies and regulation by employee -Control headcount, roster -Drive sale target: -Ensure that the sale budget is kept to -Identify opportunities to increase customer satisfaction and sale. -Perform sale follow up and initiate action to reach the sale target

FASHION ADVISOR CUM CASHIER -Customer Service: -Greet, serve and advise customer giving the highest standard of customer service at all time -Develope loyalty with our customer by building relationship through 1-2-1 personal shopper style approach to sale -Demonstrate product knowledge on all categories and to have an awareness of current campaign, promotion. -Introduce add on sale and achieve maximum sale potential in line with individual and department target -Deal effectly with customer complaints by liasing with the line manager -Keep in touch and take care of customer in special day -Sale management: -Know store sale target and sale information on daily and weekly -Be conversant with selling system, cash, credit and exchange procedure -Store image: -Maintain the highest standard of housekeeping and retail standard within the store HEAD CASHIER -Cash management -Payment procedure -Provide service at cashier counter: red invoice, exchange, alteration… -Control document -Maintain strictly procedure in cashier counter to prevent lossing money -Customer service: -Handle customer complain, collect feedback about product -Take care of VIP customer -Control customer data -Process online channel: zalo, online webisite -Stock control -Control stock of packing material, damage product, cog of alteration, uniform -Inventory -Human resource management -Plan to train cashier to do all task, Action plan

- Control stock and replenishment: -Control cog of goods base on the formula to calculate the loss. -Order good on Netsuit system, FIFO standard, COA,regulations on fire protection, food hygiene and safety -Store image: Follow system process to ensure product quality and image of system -Human resource management • Control cog of labor • Train and schedule work, time attendance for employee • Action and training plan for potential employee - Customer service • Follow customer service standard