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I have worked at the telecommunication industry since 2010 in the Enterprise Business Solutions section as a customer service support, onsite engineer, and last as a project coordinator. I also have passion in writing, marketing, cloud computing and am still learning.

BINUS University

IT Business Solutions Project

Usamah Ridha

PT XL Axiata Tbk.

Fixed & IT Delivery - BUSOL Project

● Responsible for Provisioning Non GSM/GSM products/services for Enterprise Customers.
● Coordinating with all related parties to deliver the products/services.
● Assess and modify projects for better results.
● Visit customers to maintain customer relationships and update project reports.

Placed in Customer's HQ for better and faster response in after-sales support. Support for maintenance, troubleshooting, and installation of customer's services. Giving explanations to customer's about the services that we provide. Report and update the progress to customer's.

PT Comnet Multi Pradana

XL BUSOL Onsite Engineer

Handling customer complaints for their network/data services problem. Checking, classifying, and 1st troubleshooting the problems. Coordinating with the internal team to solve the problems, reporting to customer's.

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