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Avatar of Usamah Ridha.
Usamah Ridha
IT Business Solutions Project
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Usamah Ridha

IT Business Solutions Project
I have worked at the telecommunication industry since 2010 in the Enterprise Business Solutions section as a customer service support, onsite engineer, and last as a project coordinator. I also have passion in writing, marketing, cloud computing and am still learning.
PT XL Axiata Tbk.
BINUS University
Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia

Professional Background

  • Situación actual
    No está abierto a oportunidades
  • Profession
    Project / Product Management
  • Fields
  • Experiencia laboral
    6-10 años (6-10 años relevante)
  • Management
    Ninguno
  • Skills
    Project Coordination
    Project Implementation
    Networking
    WAN Technologies
    VPN
    Internet Access
    Data Center
    Cloud Computing
  • Languages
    English
    ・
    Intermedio
    Arabic
    ・
    Principiante
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    A tiempo completo
    ・
    Interesado en trabajar a distancia
  • Desired positions
    Coordinator
  • Lugares de trabajo deseados
  • Freelance
    No freelance

Work Experience

Fixed & IT Delivery - BUSOL Project

PT XL Axiata Tbk.
oct 2012 - sep 2020
・
8 yrs 0 mos
● Responsible for Provisioning Non GSM/GSM products/services for Enterprise Customers. ● Coordinating with all related parties to deliver the products/services. ● Assess and modify projects for better results. ● Visit customers to maintain customer relationships and update project reports.

XL BUSOL Onsite Engineer

PT Comnet Multi Pradana
ene 2011 - dic 2012
・
2 yrs 0 mos
Placed in Customer's HQ for better and faster response in after-sales support. Support for maintenance, troubleshooting, and installation of customer's services. Giving explanations to customer's about the services that we provide. Report and update the progress to customer's.

XL BUSOL Customer Support

PT Visi Solusi Teknologi
ene 2010 - dic 2011
・
2 yrs 0 mos
Handling customer complaints for their network/data services problem. Checking, classifying, and 1st troubleshooting the problems. Coordinating with the internal team to solve the problems, reporting to customer's.

Education

BINUS University

Bachelor of Science (BS)
・
Information System
2006 - 2010