Provide L2 support for applications such as vision plus and Bancos(G&H) which focuses on cards payments and loans. Performing audit request on BarclaysCard Visa with external and internal auditors. Running daily and monthly reconciliation and settlement for BarclayCard visa transaction to identify and correct any discrepancies. Resolving Barclays Credit card and loans tickets using internal AFE and giving customers the timely update and required fix. Working on huge Visa and credit card data to fix old issues and disabling the CVV. Represented huge credit card data using Microsoft Excel in presentations to show various data and changes Run SQL queries in HADOOP for data analysis and troubleshooting purposes. Handle incidents and JIRA tickets, resolving issues related to the Bancos application. Collaborate with cross-functional teams to identify and resolve technical issues promptly. Managed Active Directory and Email systems, ensuring smooth user authentication and email functionality Perform manual uploads for monetary and non-monetary transactions, ensuring accurate data processing for Barclays credit card users. Deliver high-quality end-user devices and applications support to ensure user satisfaction. Prepared documents and standard operating procedures for knowledge sharing and process improvement.

Received and addressed customer order issues, especially for high-end luxury products, ensuring timely resolution. Collaborated with Level 3 teams and developers, as well as L1 teams, to resolve issues related to Salesforce and JIRA. Created Tableu dashboards for the incident management in internal team Utilized Zalando's built-in applications and reproduced issues in the sandbox environment for root cause analysis. Played a key role in solving major bug issues for customers, including renowned brands like Adidas. Implemented workarounds and solutions to address identified issues and improve system performance.

Loading Security, metadata, member list, rules, data, journals, etc Performing Windows Patching activity every month and quarterly maintenance. Performed Daily and monthly reconciliation and settlement for UK BARCLAYCARD Visa transactions, identifying and correcting any discrepancies. Performed operations on Millions of BarclaysCard data to provide the requested data to senior management. Created internal service now dashboard using Tableu to manage internal tickets. Writing python scripts for automation Certificate renewals on virtual machines and windows servers Performed daily health checks to ensure availability of Oracle Workspace, Smart View, and other HFM applications for users. Provided support to users during regression testing and collaborated with the development team to address major issues. Configured and monitored daily overnight batches, resolving any related issues. Conducted regular catch-ups with business users to understand their needs and enhance system processes. Monitored daily batches, resolving errors within SLA and maintaining documentation on SharePoint. Led the quarterly release cycles, coordinating with stakeholders to ensure smooth transitions.

Managed Active Directory and Email systems, ensuring smooth user authentication and email functionality. Supported Vodafone Spain's Arbor Billing System, ensuring the smooth operation of control-m jobs. Provided IT and technical support to end-users, troubleshooting Windows and Linux operating systems issues. Provided 24/7 support, working in shifts (morning, evening, and night) to ensure continuous system availability. Supported Okta applications, assisting users with access management and troubleshooting. Implemented changes and improvements to optimize system performance and efficiency.