【Project Management & Stakeholder Management 】 ● Improved software installation on products and decreased issue by 38.95% through (1) Communicating with multiple global crossfunctional departments such as Business Development, Software Marketing, Legal Department and QA Team by Email and regular meeting (all in English and host occasionally). (2) Collaborating and working technical process with Vendors & Partners: Microsoft, Booking.com, and etc. to track Digital Retail Campaigns and support business department policy with Disk Operating System scripting & project management skill. ● Leveraged APP performance and customer experience by 44.17% by (1) Investigating marketing sharing statistical report and handling multiple priorities (2) Managing 6 projects and working out solutions in cross-company project management workflow. 【Business Data Reporting and Process improvement 】 ● Increased team performance by analyzing SW release data and factory issue report with Excel Pivot Table and Power BI dashboard building to help team management and meet deadlines.

【Project Management & Process improvement】 ● Improved team efficiency by 63.75% by (1) organizing workload and schedule with agile project management (2) problem-solving in system installation and geographic information processing and analysis, which improved data accuracy rate by 32.9%. 【Customer Experience & Thought partner】 ● Optimized product friendliness solutions and increased customer interest by 55% by (1) leading user pain point analysis to identify insight and (2) brainstorming new features of product with cross-functional teams. 【Business Reporting】 ● Discovered hotspot insight and user preference by executing experiments to build dashboards with (1) own-design A/B testing questionnaire and (2) data analysis and visualization tool including ArcGIS, R, Excel, and department self-build software.

● Raised local awareness 65% up and attract international interest to the main project by (1) boosting offline communication between stakeholders and integrating indigenous knowledge to an online VGIS platform (2) Exposing the VGIS platform solution and sharing experience abroad in an academic conference, where we got BEST PAPER award. ● Managed the other 3-5 projects simultaneously by (1) utilizing administrative skills between crossfunctional departments and adhering to numerous regulations of city law (2) demonstrating the core concept of solutions and satisfying the request of partners. ● Cooperated with academics from Harvard University, MIT, Hong Kong PolyU, and interdisciplinary school in Taiwan when (1) participated in several international workshops (2) presented key strategy solutions for the engaged event and community, for example, improving auto electric vehicle (EV) charging installation plan in a city by a self-developing scenario simulator in 3 days.