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Determined recruiter with around 4 years of professional experience. Eager to close cases, boost KPIs through outstanding candidates and clients’ loyalty-building and negotiation skills. Delivered a new plant build up project on recruited around within 6 months.

Ming Chuan University

Special Assistant / Consulting Manager / Trainer / Recruitment Consultant

Viola Y. Su

Platinum International Consultants.

Special Assistant to CEO

Report to CEO and Sr.VP
Oversee recruitment process at a group level.
• Lead 3 recruiters for internal recruiting.
• Filled over 25 headcounts within 6 months • Managed the recruitment optimized project.
Lead learning enhancement classes for all newcomers and underperformers
• Raised the closing rate from 8.3% to 25% within 1 month.
• Improved sales knowledge and people skills for workplace success and advancement.
Jun 2020 - Present
Expanding the relationships with key client by continuously proposing solutions that meet their objectives.
Resolve any issues and problems faced by client or candidate and deal with complaints to maintain trust.

Direct report to CEO and Sr.VP
Led a team of 7 recruitment consultants.
• Guided a team member from recruitment consultant to consulting manager.
• Trained team members won the top consultant award of 2019 and 2020.
Focus on high-volume recruitment in semiconductor industry (equipment vendor, IC Design house) for client in APAC
and US.
• Highest Billing: NTD 2.5 million for a single position.
Proven ability in key account / project management
• Brought in the project of a MNC new plant build up recruitment project
• From contract negotiation to recruitment strategy discussion
• Delivered 20 positions for this project within 6 months, from Plant Head to engineers and
supporting functions recruitment including Head of Procurement of Asia, Sourcing Manager and
    warehouse, logistics. 
Oversaw the internal operations of Hsinchu branch.
Scaled up Hsinchu branch from one team to two teams.

Platinum International Consultants

Consulting Manager

Training 
 	 Developed and implement learning strategies and programs. 
 	 Consultant skill training. e.g. Industrial training, database training, straight forward mindset 
 	 Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing 
 	 leads and customers as well as from brand new audiences. 
 
 Achievement 
 	 Build up training guide from zero to complete within . 
 	 Raising newcomer's performance from 38% to 50% daily KPI's achieve rate 
 Operation 
 	 Led internal Sop improvement project. 
 	 Coordinate database system : handle database upgrade project. 
 	 ER : advising HR legal policies and procedure. 
 	 Legal support : contract review, draft contract and indictment, provide legal opinion for HR manager or consultants.

Trainer

Focus on High Tech recruitment Semiconductor, Electronics, IT/Computing, etc. 
 Sourcing and attracting candidates. 
 Conduct interviews and filtering candidates for open positions. 
 Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes.

Recruitment Consultant

Sales Project Coordinator 
 	 Coordinate internal resources and vendors for the flawless execution of projects. 
 	 Ensure that all projects are delivered on-time, within scope and within budget. 
 	 Manage the relationship with the client. 
 	 Create and maintain comprehensive project documentation. 
 
 Achievement 
 	 Manage and executive the Air Quality Improvement Project of an Elementary School located in Taoyuan. 
 	 Manage the Office Air Quality Improvement Project of a Japanese car manufacturing company. 
 Legal Officer 
 	 Giving accurate and timely counsel to executives in a variety of legal topics. 
 	 Draft and solidify contracts and other legal documents to ensure the company's full legal rights. 
 	 Provide clarification on legal language or specifications to everyone in the organization. 
 Maintain current knowledge of alterations in legislation.

Chyi Ding Technologies CO, Ltd

Sales and Project Coordinator/Legal Officer

	Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
	Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
	Grow and nurture customer relationships on every interaction that results in measurable Customer value.
	Gather relevant information from customers as required and update it accurately.

American Express

Customer Care Professional

Correspond with customers via inbound phone calls. 
 Review Credit Line Increase requests from clients. 
 Resolve moderately complex situation directly with Citi Clients to ensure both Client and business requirements are met. 
 Handle services that concern customers of money management institutions. 
 Selling loan on phone. 
 Familiarity with the bank's policies and Citi phone's computer software applications.

Citi Bank

Phone Banking Officer

Help in many aspects of trademark matters. 
 Apply for trademark and patent protection with the TIPO. 
 Assist attorney as much as possible in helping get the work done within the bounds of legal and ethical rules.

Viola Y. Su’s posts