Mainly responsible for managing Automotive Projects such as Alliance Laundry System which has a value of more than 1 million dollars.

- Building the new team which is specified in onboarding for Automotive industry. - Setting the Goals and KPI for the team. - Handling all the escalations from the customers. - Enhancing the team workload and establishing all the working procedures. - Recognizing all the risks which can impact on the team productivity and prepare the solutions to avoid it. - Creating the process and procedure for the team. - Coordinate with Head Department to estimate the work efforts and plan for the resources. - Coordinate with Seniors to plan for the training materials and documents. - Coordinate with HR to recruit the new employee and interview the candidates. - from 0 members with nothing of procedures/training documents/process, I have built this team to 6 members and the team run and work seamlessly in all project. As the result, we have onboard for 1000 suppliers of Joyson Safety Systems ( a huge business in Automotive industry) and 5000 suppliers of Lucid Motors.

Key Responsibilities : - Manage and responsibility for two EDI implementation teams ( Automotive product: 7 members, Diweb product: 17 members). - Assess the team member's strengths & weaknesses and provide leadership to the team in exploring the alternative solutions and determining what improvements can be made. - Receiving the escalation from the customer and assist them to solve the issue. - Review requirements and delegate tasks to team member's. - Oversee and manage the daily operation of the Call Center to provide an excellent service level to the distributor's organization. - Set and implement performance targets, policies, procedures, and key performance indicators (KPIs) according to department objectives. - Manage inbound/outbound calls and emails to ensure smooth operations and delivery to customers; provide everyday management and support to Center staff. - Develop plans & strategies to attract more customers and make the team improve steadily. - Support HR to recruit and evaluate the staff performances. - Report to the department manager in great detail monthly. - Co-coordinate local teams with global teams for cross-nation projects, internal system platforms, and process. - Train new employees to ensure basic knowledge & expertise for the job requirement

- Manage and responsibility for a team of 5 members. - Communicate with the customer's via email and phone call to complete the EDI setup. - Test with transactions will be required (if applicable) to make sure the clients will transfer smoothly through EDI. Transactions are the documents used to communicate between the customer's and buyers such as Purchase Orders, Invoices, etc. - Manage many projects for some big customers such as Flaconi, Farm Boy, The Men Warehouse - Supervise and instruct newbies to move forward the right steps and procedures. - Report monthly to the team leader about the newbie's performance. - Create an inspiring team environment with an open communication culture. - Discover training needs and provide coaching. - Listen to team member's feedback and resolve any issues or conflicts. - Encourage creativity and risk-taking. - Receiving the escalation from the customer and assist them to solve the issue

- Helping the customer to use the technical software. - Trying to bring the high satisfaction for the customer in UK and America. - Setup the EDI connection for the US/Europe customer. Recognition and Gains : - Enhancing the ability to work independently and under the tension. - Knowing how to write an email and tackle the complaint of the customer. - Improving the time management. - Learning how to convince and assist the customer via phone. - Strengthening the interpreting and translating capacity. - Learning how to handle a lot of projects in one time.

- Preparing the documents to get the vessel onboard in Danang port. - Working with administrative parties and the captain to makes the vessel land in Danang port. - Working with some company to prepare the documents for clearing the products. - Preparing the documents so that some company could receive their goods.

- Control everything in the shop - Making a plan for training the staff. - Checking the job of the staff and enhance the working spirit of the shop - Examining and managing the financial situation in the shop - Discussing with the owner to implement some events and the operating schedule of the shop - How to work with korean owner and foreign working environment.