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Walter Garcia

Senior customer support with over 10 years of experience helping companies (including some Fortune 500 in the financial services and communication sectors) to create strategies and tactics to stand out from the competition, increase revenue, improve customer relationships, reduce dissatisfied customers, and skyrocket the quality of products and services. Proactive, high-energy individual who works well as a team, but can steer the ship alone if necessary. Proven ability to build trust and develop effective relationships. A motivated innovator with a history of successful problem-solving.
Estácio de Sá University
Brazil

Professional Background

  • Current status
    Unemployed
  • Profession
    Customer Service / Support
  • Fields
    Consumer Goods
  • Work experience
    10-15 years (10-15 years relevant)
  • Management
  • Skills
    Adaptability
    Conflict Resolution
    Time Management
    Ability To Work Under Pressure
    Desire to Learn
    Critical Thinking and Problem Solving
  • Languages
    Portuguese
    Native or Bilingual
    English
    Fluent
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    Customer Support
  • Desired work locations
    Canada
    United States
    Germany
  • Freelance

Work Experience

No content as of now.

Education

Bachelor’s Degree
Computer Networks and telecommunications
2007 - 2010
Activities and societies
ConectaRN was a project that our class organized to disseminate information. We brought in several speakers from different areas of technology. All classes from all areas of study at our university were invited to participate. We raised some money to produce souvenirs and deliver to everyone at the end. With the attendance of more than 300 people, the event was a success. With the success of the first event, the university director came to us and said that he had received funds for projects and asked us if we wanted to repeat the project, but now on a large scale. We accept the challenge, of course! We rented an event center for two days. Invited technology speakers from Brazil and abroad (these would be remote lectures, our budget was not that big ^^' ). We set up, along with some sponsoring stores, entertainment stands with top-notch computers and video games. We were amazed at what we had done. This time, more than 1000 people attended. The lectures were sensational. Great speakers who had the gift of imparting knowledge. We managed to make everyone learn by having fun.