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An aspiring project coordinator who thrives on creating order out of chaos. I'm energized by formidable challenges and have always remained unflappable when faced with uncertainty. Having served as the main point of contact for dozens of high profile projects, my reputation for developing great business relationships is well known throughout the hospitality industry. I keep teams on track and have a knack for identifying blind spots and finding elegant solutions to unforeseen problems. Playing a key role in remote product installations has been exciting, but what drives me continues to be the opportunity to forge a path for my colleagues as part of an underrepresented group in manufacturing and project management.

Clemson University

Senior Support Services Representative @ American Leather

William Hamilton

American Leather

Senior Support Services Representative

Manages and distributes information to several retail and hospitality accounts across North America and
Internationally.
o Responsible for retail accounts in Texas, Louisiana, Arkansas, Oklahoma, Tennessee, Kentucky,
West Virginia, Carolinas, Colorado, New Mexico, Arizona, New Jersey, Pennsylvania, Washington
DC, and New Jersey.
o Coordinates orders and projects for the Hospitality division with a backlog in excess of $5,000,000.
▪ Schedules hospitality orders with values of up to $500,000+ to ship to clients per advance
request dates which coordinates with project completion.
o Responsible for service issues from private label account Room and Board.
o Attended April 2016 High Point Market and performed duties such as greeting retail accounts,
presenting product to both existing and new accounts, and providing support to all members of the
sales team.
o Responsible for end consumer contact requests from the company website.
o Utilizes all materials and tools available to obtain solutions to service issues.
▪ Proficient in Oracle applications
▪ Uses daily backlog reports to respond to client questions and requests
▪ Uses purchasing and production reports to adjust open orders and provide rapid, accurate
responses to valuable clients.
▪ Distributes shop drawings, finish samples, and other designer requirements to clients.
▪ Highly proficient in Adobe and Microsoft Office applications.

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