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William Lu
Project Leader | Sr. Automation Test Engineer
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William Lu

Project Leader | Sr. Automation Test Engineer
Versatile and results-driven professional with over 12 years of comprehensive experience in Software Quality Assurance, Leadership, and Customer Service. Accomplished Senior Automation Test Engineer and Project Leader at Zealogics Inc, celebrated for leading teams to automate test processes, resulting in a 30% reduction in operation time and resource consumption. Proven track record at Trend Micro, spanning 12 years and 9 months, showcasing mastery in module management, diverse testing methodologies, and top-tier customer service as a Senior Customer Service Engineer. Adept in project planning, test automation, and effective communication, consistently delivering exceptional results.
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Zealogics Inc
Logo of the organization.
Feng Chia University
Taipei, 台灣

Professional Background

  • Current status
    Employed
    Open to opportunities
  • Profession
    Project / Product Management
    QA / Test Engineer
    Technical Support
  • Fields
    Cyber Security
    Information Services
    Software
  • Work experience
    More than 15 years (10-15 years relevant)
  • Management
    I've had experience in managing 1-5 people
  • Skills
    python
    Manual Testing
    Automation Testing
    Quality Assurance
    Leadership + Management
    Customer Service
    Communication
    C
    C++
    Shell Script
  • Languages
    Chinese
    Native or Bilingual
    English
    Fluent
  • Highest level of education
    Master

Job search preferences

  • Desired job type
    Full-time
    Remote Only
  • Desired positions
    SR. Software QA Engineer
  • Desired work locations
    Taiwan
  • Freelance

Work Experience

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Project Leader | Senior Automation Test Engineer

Zealogics Inc
Full-time
May 2023 - Present
Taiwan
Key Achievements:  Led a test automation team, reducing operation time by 30% within 2 months.  Successfully delivered automation projects on time with exceptional quality. Responsibilities:  Pivotal role in the successful delivery of automation tasks.  Assess, analyze, and communicate risks and status to customers.  Streamline processes between clients and team members.  Conduct comprehensive reviews of automation flows.  Drive cross-functional collaboration between management, QA, and RD teams.  Identify and reduce project risks, proactively identifying enhancement opportunities.  Build and nurture relationships with client-side teams.  Collaborate with management to ensure full-cycle project deliverables.
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Senior Quality Assurance Engineer | Senior Customer Service Engineer

May 2010 - Jan 2023
12 yrs 9 mos
Taiwan
Key Achievements:  Ensured software quality throughout the development lifecycle.  Influenced the design of test hooks for improved user experience.  Identified and resolved critical defects in software coding, contributing to timely issue resolution.  Led comprehensive reviews of automation flows, defining strategic scopes for automation.  Collaborated with support teams to provide technical support, resolving issues related to software products.  Reviewed product requirements from a customer perspective, providing feedback to development teams.  Created and maintained documentation and knowledge base articles, facilitating knowledge sharing, and reduced 20% of support calls. Responsibilities:  Actively participated in the entire software development lifecycle, conducting various tests.  Worked closely with developers to improve the user experience of new and existing product features.  Conducted troubleshooting and bug investigation, ensuring accurate and timely issue resolution.  Created test plans/cases/specs, automated test cases using Python, and led testing efforts.  Collaborated with cross-functional teams, ensuring successful project execution.  Built and nurtured relationships with management, QA, and RD teams on the client side.  Proactively collaborated with management to ensure full-cycle project deliverables.
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Firmware Engineer

Apr 2006 - Apr 2010
4 yrs 1 mo
Taiwan
Key Responsibilities:  Developed firmware for LCD TVs, ensuring smooth operation.  Collaborated with cross-functional teams for seamless integration.  Analyzed and optimized firmware performance implemented new features.  Identified and resolved firmware-related issues, conducted testing and validation.  Created technical documentation, provided technical support.

Education

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Master of Science (MS)
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