Key Achievements:
Ensured software quality throughout the development lifecycle.
Influenced the design of test hooks for improved user experience.
Identified and resolved critical defects in software coding, contributing to timely issue resolution.
Led comprehensive reviews of automation flows, defining strategic scopes for automation.
Collaborated with support teams to provide technical support, resolving issues related to software products.
Reviewed product requirements from a customer perspective, providing feedback to development teams.
Created and maintained documentation and knowledge base articles, facilitating knowledge sharing, and reduced 20% of support calls.
Responsibilities:
Actively participated in the entire software development lifecycle, conducting various tests.
Worked closely with developers to improve the user experience of new and existing product features.
Conducted troubleshooting and bug investigation, ensuring accurate and timely issue resolution.
Created test plans/cases/specs, automated test cases using Python, and led testing efforts.
Collaborated with cross-functional teams, ensuring successful project execution.
Built and nurtured relationships with management, QA, and RD teams on the client side.
Proactively collaborated with management to ensure full-cycle project deliverables.