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Regional IT coordinator.
OKTA/JIRA/SST speciality.

NTUT is ranked 488 globally in 2021 and 95th in Asia in 2020 by QS World University Rankings. NTUT is also ranked in the areas of Computer Science and Information Systems and Engineering - Electrical and Electronic. NTUT is ranked in the Top 10% in industry income in 2016 in the world.

National Taipei University of Technology

Taoyuan Municipal Zhong Li Commercial Senior High School

IT Support Professionals

William Kuo

Evolution

IT support engineer

Office hardware, MS Rally meeting, and office peripherals deployment and maintenance.
User account/permission coordination
Regional L2/L3 remote support administrator
Coordinate IT equipment purchases with vendors
Server room and network structure deployment.
MS admin, exchange, and AD management.
Manage users and tickets with OKTA/JIRA/Karta.

台灣台北市

- Hardware、peripherial management
- Manage incident and request on daily basis
- Onboard/resign employee termination process
- Deskside related Asset management, Disposal, Inventory check
- Remote support

GlaxoSmithKline

IT support level 2

- Breeze Nanshan new office relocation project manager
- Deskside related tickets, break-fix & ticket/SLA management
- IMAC (Newhire/Termination/Move/Loaner & etc.)
- Deskside related Asset management, Disposal, Inventory check
- Level 2 mobility、AVI、Smarthands support

Amgen

Onsite support engineer

Window 10 migration role
Data backup and restore
Method of migration from Win7 to Win10
PXE boot, data backup, manual or SCCM, knowledge of Powershell

Allianz

Windows OS migration engineer

Design iPhone product line
Co-working with Apple client on the project of visual modeling for product line
Implement Human Factors Engineering on each work station
Videos of standard operating processes for building workflows at each station
Preparing visual training material for employer training

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