As the overseer of a retail establishment, it is my responsibility to ensure that the store meets its sales targets, customer service goals, and operational objectives. This includes managing a team of employees by hiring, training, and supervising them, as well as scheduling them to ensure proper coverage during operating hours. I set sales goals and targets for the store, develop and implement strategies to increase sales and meet revenue targets and monitor sales trends to adjust strategies as needed. Additionally, I manage inventory levels, ensure high-quality customer service, plan and execute attractive store displays, and implement safety protocols to ensure the well-being of employees and customers. Key Skills: Team Management, Sales and Revenue Generation, Inventory Management, Customer Service, Visual Merchandising, Operational Efficiency, Budgeting and Financial Management, Marketing and Promotions, Training and Development, Safety and Security, Adaptability and Problem-Solving. عرض أقل

• Professional Services/Managed Services/Shared Services Portfolio - Responsible for acquisition of new business and sales management for the assigned territory/accounts. Involves planning and execution of sales plans. - Selling Nityo’s Services like Professional Services ,Managed Services and Shared Services solutions to Corporate clients. - Identify & analyze the client requirements & propose customized solutions for talent acquisition/branding needs. - Interaction with senior management in the client organizations & present Nityo’s services. - Manage complex sales situations & acquire clients based on value based selling. - Following complete sales cycle and ensuring payment collection. - Closely monitoring of competitor activities and assisting in planning counter strategies. - Develop, execute and refine customer experience strategy for the team to ensure it can meet the business' objectives of revenue growth, client acquisition & customer satisfaction. - Drive the overall strategy and approach to manage the relationship with our key account customers. - Manage escalated client situations in order to preserve the long term relationship. - Liaising with Offshore and Onsite Recruitment Team and allocating requirements as per priority basis - Handled a team of 5 Recruiters onsite and offsite to fulfill staffing requirements for clients. عرض أقل

• Assume responsibility for total account ownership for assigned partners. • Creation of partner sales and business plans. Expand partner mindshare and loyalty. • Partner profiling and prioritization activity and drive to meet sales goals. • Partner ID setup for recruited new partners, Activate, Train and enable the • mapped partners to better serve the customer. • Assist area by participating in or arranging participation in requested shows, • trainings, meetings and outings if requested. • Provide product group successes, inhibitors and market feedback to manager(s) • Act as a single point of contact for the mapped partners. • Provide ongoing training and resources to help enable iPBMs to be • proficient on products, business development partner programs, resources, websites, etc. • Participate or arrange participation in requested shows, trainings, meetings and outings if deemed appropriate. • Sell through revenue monitoring. Lead generation and follow-up. • Pipeline monitoring, updates and development. • Weekly sales forecast based on the assigned geography/mapped partners. • Drive Sales Quota attainment. عرض أقل

Worked on Projects - Microsoft & HP Enterprise To motivate sales agents (Inside Sales Account Managers/Inside Partner Business Managers) to achieve high performance, identify the coaching opportunities, monitoring gaps and to provide guidance where required. Individual Sales Plans includes strategic view to enable higher level of performance achievement. Have a broad understanding of IT and be a customer service expert. Assigned with a maximum of 3-4 sales staff spread across geographies. Duties and responsibilities Currently Handled: • Design sales training/ coaching materials on company products, business practices and process improvements. • Guide the team on Top deals and track closures. • Updated with latest products and sales techniques. Ensure similar information is shared with team through sessions and briefing. • Conduct a weekly internal pipeline review to ensure the team has sufficient pipeline for the current quarter. • Doing the thorough forecasting for the group to make sure that they meet/ exceed sales target. • Provide ad-hoc native language call coaching • Conducts weekly Sales meetings عرض أقل

Working as Account manager for Microsoft Australia, Health and Govt. Sector. • Develop Line of Business contacts and Chief-level executives (CxO) relationships in owned accounts. • Develop an account strategy and customer contact plan for owned accounts. • Contact each account a minimum of twice each quarter with meaningful touches. • Create/orchestrate profiles for each owned account, following Account Discovery and Profiling metrics. • Identify and prioritize the relationship and opportunity management actions to take in the portfolio of accounts. • Align partner and Microsoft resources together in a way that will maximize revenue, increase customer satisfaction, and provide a consistent experience. • Identify patterns/trends/issues across accounts, opportunities and partner relationships. • Develop programmatic strategies/events based on identified patterns/trends/issues. • Communicate effective customer engagement solution strategies or approaches • Prospect and identify opportunities & Qualify opportunities. • Prepare monthly forecasts and pipeline reports, using Microsoft’s tools and resources. • Build, retain and expand customer relationships using marketing, telephone, email and other means. عرض أقل

U.S Home sales division in Dell International Services Hyderabad. Working for the inbound sales team, which involves aggressive sales & probing technique to find out the end need of the customer & selling the right product. It also involves marketing, upselling & cross selling of other products which might be beneficial for the clients in present & future. Additional responsibility:- Acting as a mentor for the new hires to help them come up the learning curve, which includes giving feedback & helping them in developing their sales & marketing skills. Consolidating & publishing daily/weekly & monthly performance report & creating attainment report for the team (which helps the team in achieving monthly target); عرض أقل

involving warranty sales to Small and Medium business for United Kingdom Worked in Public & Large enterprise sales and support, which mainly consist of warranty sales APOS. Working with Inside sales representative and supporting and helping them in closing sales opportunities with public and large enterprises clients in United Kingdom Supported all the regions in EMEA as a project for EqualLogic and Force10 Systems

involving warranty sales to Small and Medium business for United Kingdom Worked in Public & Large enterprise sales and support, which mainly consist of warranty sales APOS. Working with Inside sales representative and supporting and helping them in closing sales opportunities with public and large enterprises clients in United Kingdom Supported all the regions in EMEA as a project for EqualLogic and Force10 Systems

Was assigned as a Process Trainer. • Directly reporting to the Client in U.S. • New hires directly report under me for initial training in terms of process knowledge. • Keeping a track of the Leave forecasting for my team and the new hires. • Making sure that the Training need is fulfilled. • Keeping a track of the feed back provided to the new agents and monitoring their improvement. • Conducting Process Knowledge refreshers and reviews for the entire Portfolio for Gurgaon and Hyderabad. عرض أقل

RCF Collections

RCF Collections