- Proactively monitored and managed all travel service provider SLA/KPIs in coordination with global HR and regional travel hubs for adjustments in travel standards. - Implemented the country and regional level projects of TMC localization, Concur on-boarding and ISOS adjustment in alignment with global travel program strategy. - Continuously monitored travel program compliance and adoption worldwide, making necessary adjustment suggestions to the management. - Coordinated the work and training of the company's regional travel hub experts of 50+ people with regular calls and visits. - Attended industry fairs and conferences in search of new vendors and technologies.

- Brought in new customers to expand business and strengthened relationships with existing customers to keep long term business - Planned and implemented roll-outs of SaaS services to our clients, including hotel booking engines, their integration into various online booking tools (Cytric, Concur and Tripnet) and automated payment solutions in close cooperation with our developers and IT expert team. - Customer relationship Management (CRM) done with Microsoft Dynamics.

- Coordinated and supervised the work of junior sales colleagues. - Managed to acquire one of the biggest clients of the company. - Implemented the travel policy, consulted on operational efficiency in close coordination with our reservation, finance and MICE departments. - Monitored existing clients' SLA standards and handled key account service issues. - Coordinated the implementation project of new clients' online booking tools (AETM and Cytric). - Attended industry fairs and conferences in search of new vendors and technologies.

- Acquired new businesses as well as managed existing accounts to continuously exceed sales targets. - Managed site inspections for prospects and new clients to familiarize them with the hotel. - Planned and supervised client entertainment events including cocktail, Christmas parties and dinners. - Customer Relationship Management with Oracle Opera PMS. - Prepared forecasts and budgeting with the help of BI tool IDeaS.

- Acquired new clients and kept close relationship with existing ones. - Handled group reservation requests. - Carried out site inspections for new and prospect clients. - Supervised hosted buyer events in coordination with our foreign sales representatives.