Computer Information Systems graduate student and IT Help Desk Technician at Boston University Metropolitan College, seeking a software engineering job at an IT supported company. Passionate about solving technical problems and making life processes easier for people by planning, design, implementation and deployment of computer systems for individual and organizational purposes. Open to learn new things, develop in weak areas and work with a team.
[email protected] +1(617)-586-6595
2021 - 2022
2014 - 2018
May 2021 -Present
Provide technical support such as replies to inquiries, troubleshooting hardware and software, updating software, step by step guides and walkthroughs, hardware and software setups for end users by phone, email or in person.
Applications used are ServiceNow, Social intents, Microsoft teams, Cisco jabber, Beyond Trust (Bomgar), SharePoint and Teem.
December 2018 - October 2019
Delivered engaging curriculum through diverse methods, including classroom instruction, computer lab activities and online learning systems.
Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
Emphasized web etiquette and practical applications of technology for professional use
May 2017 - August 2017
Training on Microsoft .NET's C# programming language and its use in the development of Windows desktop applications.
Collaborated with other developers to identify and alleviate the number of bugs and errors in software