Ozioma Okehielem

Graduate Student and IT Help Desk Technician

Computer Information Systems graduate student and IT Help Desk Technician at Boston University Metropolitan College, seeking a software engineering job at an IT supported company. Passionate about solving technical problems and making life processes easier for people by planning, design, implementation and deployment of computer systems for individual and organizational purposes.  Open to learn new things, develop in weak areas and work with a team.

[email protected]              +1(617)-586-6595  

https://oziomao.wixsite.com/website 

Education

2021 - 2022

Boston University

Master of Science Computer Information Systems-Health Informatics

GPA: 3.4/4

2014 - 2018

Babcock University

Bachelor of Science Computer Science (Information Systems)

GPA:4.0/5

Skills

  • Python 
  • Database Design and Development
  • HTML/CSS/JS (Beginner)
  • Microsoft Office
  • Windows 10
  •  C#
  • Troubleshooting
  • Collaborative Problem Solving

Work Experience

IT Help Desk Technician

Boston University Metropolitan College

May 2021 -Present

Provide technical support such as replies to inquiries, troubleshooting hardware and software, updating software, step by step guides and walkthroughs, hardware and software setups for end users by phone, email or in person.
Applications used are ServiceNow, Social intents, Microsoft teams, Cisco jabber, Beyond Trust (Bomgar), SharePoint and Teem.

Computer Science Teacher

Federal Government Girl's College

December 2018 - October 2019

Delivered engaging curriculum through diverse methods, including classroom instruction, computer lab activities and online learning systems.
Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
Emphasized web etiquette and practical applications of technology for professional use

Software Development Trainee

Electronic Communication Resource - Technology Services

May 2017 - August 2017

Training on Microsoft .NET's C# programming language and its use in the development of Windows desktop applications.
Collaborated with other developers to identify and alleviate the number of bugs and errors in software

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