I have 2 years of experience in Concentrix as a Technical support advisor for Apple. Skilled Tier 1 Advisor proficient in supporting hardware and software issues for Mac computer systems. Specializing in troubleshooting iOS and macOS products. Over 2 years in IT support and troubleshooting. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert iOS and macOS user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Competent T! well-versed in assisting Apple users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Multi-talented Advisor consistently rewarded for success in planning and operational improvements.
I have been working in this company since 2 years and have always maintained my performance and achieved constant target breaking records. Also have been able to deliver the required performance with exceptional satisfaction by the customers regarding the support and service.
Sri Revanna Siddeshwara Institute of Technology, Bachelor’s Degree, Mechanical Engineering, 2013 ~ 2019
New Baldwin Residential School, Banaswadi, Bangalore.
- Resolved product issue through consumer testing.
- Documented and resolved various Apple device issues which led to high issue resolving skills.
- Have achieved consecutive enhanced performance scores which excel the required company target.
- Have constantly maintained and met the required parameters for performance.
- Well versed in usage of any Apple software(iOS, iPadOS & macOS).
- Understand the basic requirement of issue troubleshooting and how to get resolved.