Master of Science in Human Factors in Information Design. 15 years of experience in software testing and evaluation, technical editing/writing, web site management, software localization, and E-commerce. Seeking a position as a member of a multi-disciplinary usability team committed to fostering excellence in the user experience.
May 2016 - Sep 2020
Bring users' voices to the development teams: recruit, facilitate weekly user interview sessions; plan, design, and contract out the equipment of interview & observation rooms. Improve the UX guidelines for advertisements on the company website; plan the Google Analytics events and analyze the collected results. Write the SOP for interview equipment (for in-person interviews) and the procedures for remote interviews.
Nov 2001 - Nov 2016
Translated and tested user interfaces and help files of the Opera Browser into Traditional Chinese on various platforms including Windows, Mac, and Smartphones/TV.
Apr 2006 - May 2016
A liaison between business stakeholders and users. Gathered, observed, and uncovered issues encountered by users. Compiled, prioritized issues and sent them to stakeholders. Committed to improving user experience of Consumer and SB products, such as flagship products: Trend Micro Internet Security and Worry-Free Business Security.
Jun 2006 - May 2007
Performed User Task Assessments and Competitive Intelligence/benchmarking studies for firms in the Internet broadband content industry.
Jan 2006 - Aug 2006
Evaluated web pages based on the scale provided by Google - on a per-project basis through ABE Services.
Aug 2000 - Jul 2003
Coordinated efforts of web designers, engineers and marketing personnel to remodel company home page and maintain web site. Conducted testing and evaluation of various download software available on portal site. Wrote and published daily articles on PC Home Online website and email newsletter. Reviewed additional submitted articles from various authors. Selected and published most appropriate stories on company home page.