Resume Examples & Writing Guide
9 years of professional experience in project management, technology implementation, solution consulting
Delivered complex projects and programs with budget accountability ranging from $100k to $15M
Proven leadership aptitude in leading traditional and Agile teams; strong track record in working with senior exec stakeholders
• Client implementation of Salentica’s Dynamics CRM product suite at small to mid-sized financial institutions
• Led concurrent implementations and provided needs analysis, data migration, UX configuration, training, project management
• Worked closely with Product team to review client requests and plan out feature roadmap
• Engaged directly with CEOs and CTOs of firms and delivered custom implementations for multiple complex use cases
• Managed a portfolio of projects varying in scope and duration, from new SaaS implementations to legacy migrations
• Brought in best practices and better delivery methods to improve the delivery engagements and customer lifecycle
• Account management and stakeholder communications for enterprise and strategic customers in North America
• Engaged with the senior management level to ensure product adoption and achievable business outcomes
• Accountable for maintaining multi-million subscription and license deals
• Acted as a product-agnostic trusted technical advisor for all levels of engagement and developed effective relationships
• Identified product gaps and technical/business needs for direct feedback to internal development executives
• Demonstrated leadership and motivated Product and Support team members to deliver exceptional results to key customers
• Led end to end customer implementations of Groupby’s ecommerce SaaS platform
• Provided business and technical advisory of Groupby’s Search, Analytics and Personalization solutions
• Responsible for successful API configuration and integration, beacon setup, data model, ETL process, UAT, etc.
• Maintained documentation including solution requirements, scope of baseline release(s), implementation project plan, etc.
• Convert requirements to epics and user stories, develop and manage release schedules and project backlogs
• Acted as Scrum Master and led stand-ups, sprint planning, grooming sessions for custom web design projects
• Collaborated with Product team to ensure roadmap alignment with client expectation and product strategy
• Led strategic implementation programs and enablement engagements with financial services customers at global scale
• Owned client onboarding, content implementation and delivery, data migration, data ingestion, user acceptance testing, etc.
• Owned daily project updates, meetings, issue and escalation mitigations, and weekly Leadership team presentations
• Managed all phases of project and overall crisis management for key enterprise customer
• Engaged C-suite and technical teams and provided thought leadership on target operating model
• Contracted on multiple technical project initiatives, including remediation of SOX control vulnerabilities at a financial institution, and test execution management of web and IVR application upgrade for MOT
• Utilized and implemented Agile process such as Kanban board through daily stand-ups and acceptance criteria templates
• Oversaw UT/SIT cases and worked with business to refined use cases and testing steps
• Created immediate results through reconciliation of system alerts and test executions backlog
• Organized JIRA boards and provided relevant reports for progress updates to senior management
• Managed communications with various Lines of Business and maintained stakeholder relationships
• Managed risk and governance activities as well as expectations from business
• Accountable for proposal and delivery of business process improvement projects
• Led initiatives including issue management database implementation, digital transformation of operations through in-house mobile app, enterprise library implementation, credit card payment solution, SAP FICO technical upgrade
• Introduced and implemented SharePoint and JIRA enterprise wide, championing best practices for Agile tools and processes
• Owned and managed PM artifacts, communications and reporting for senior management
• Accountable for Technology Strategy programs and initiatives
• Managed projects including fiber-to-the-home delivery programs, national Wi-Fi hotspot rollout initiative, centralized fault management infrastructure, and other Operational Support and New Technology initiatives
• Led work-streams with multiple technical teams on different initiatives across the organization
• Delivered PMO-wide SAP PS and MM upgrade/improvement initiative as a super user and assistant instructor
• Accountable for global product scope of consumer and small business desktop systems
• Controlled technical scope and product backlog, led weekly sprint meetings with R&D team
• Designed vendor policies for external users, created audit tools and documentation standards
• Led training sessions for internal resources and vendors, created user manuals and new process workflows
• Accountable for engineering and marketing development of proprietary renewable energy product suite
• Designed standards to track milestones and resourcing for internal and partner R&D and manufacturing
• Created user documentation, specifications and product brochures to share with client and investors
• Drafted CAD illustrations of company products such as gel battery and electric vehicle
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