Highly adaptable, energetic senior account coordinator with over 10 years experience specializing in customer service relations, luxury brand management, leadership and sales. Expertise in coaching, conflict resolution, clienteling, and interactive group training.
Engages clients, assesses individual needs and provides a tailored experience by leveraging a company's unique form of service and culture. Believes in a solution-driven approach via mediation and conflict resolution.
Confident in preparing and executing training and coaching to leverage individual development and productivity. Proven results in leading others to gain confidence in achieving sustainable long-term customer service results.
Contact Lens Technician. Working under the direction of 3 doctor team in one of Calgary's busiest Optometry clinic, providing the highest level of professionalism and care. Daily responsibilities include answering phones and scheduling exams. Receiving of all product stock and processing contact lens orders both online and in person. Filing prescriptions based on doctors' orders. Employing accute accuracy of prescription orders. Following up on orders, patient inquiries and concerns via telephone, email and automated direct SMS system. Providing patient instruction for new lens wearers and consultation on proper wear and handling care.
Senior Trade Coordinator - Foreign Currency Division. Responsible for the management processes associated with junior coordinators, and all active trades on behalf of 25 traders located in 4 offices across Canada. Direct liaison with accounting department, EFTI team, division treasury and upper senior management including VP of division. Key responsibilities include: ensuring the accuracy and application of funds received into Olympia accounts to corporate and personal trades booked by clients. Review and follow up on discrepancies not in accordance with Fintrac regulations. Mitigating the company’s risk exposure by verifying company and individual identities and account requirements.
Visual Support and Sales. Apart of a energetic sales team assuring the continued success of one of Calgary's most successful family run business. Key responsibilities include: personal sales of luxury brand artisan jewelry and glass works; assisting managers in maintaining accuracy of incoming orders including performing extensive year-end inventory counts and compliance. Represented the Rubaiyat brand's culture by assuring clients demands are met with the highest level of professionalism and customer service in accordance with the company’s methods and expectations.
Senior Sales and Human Resources Manager. Directly responsible for leading a 15+ person sales team. Operational duties include: recording and maintaining all shipping and receiving manifests, waybills, and ensuring accuracy of inventory; recording and reporting daily sales; H.R resposibilities including: recruitment, screening of applicants, interviewing, introduction and development. Responsible for ensuring completion and follow-up of all in store training programs as well as district training of all new hires including management candidates.
Account Executive/ Provincial Sales Account Manager/ National Artist & Media Rep. Responsible for managing and ensuring sales goals were met for all NARS accounts in the province of Alberta including retailers: The Bay, Holt Renfrew, Sephora and Murale. Through active training seminars and event planning, my expertise allowed the brand to gain greater exposure and exceed past year’s sales. Daily responsibilities involved managing all facets of retail sales, reporting, placing product orders, coaching and development of staff, event planning and execution, communication with store management, vendors, clientele and demonstration and sale of product. Within the role of national sales manager, my position required me to fill the demand of national make-up artist for the brand providing services for various events across the country as well as work with Mode Models and GLOBAL Television.
University of Winnipeg 2004-2009
Honours Program, Cultural Anthropology
Lord Selkirk Regional Comprehensive School 1997-2000
Advertising Art & Marketing, Graphic Design Concentrated Major
Royal Winnipeg Ballet School 1989-2000
Intro to Digital Marketing, Social Media Marketing , Online Reputation Management
Travel, hiking, yoga & meditation, fashion & interior design.