黃英豪 Xavier Huang

June 2018 - April 2020

IT Support Professional  Good Services Co.

• Respond daily to customer inquiries in a timely manner. 
• Provide customers with timely resolution of technical issues.
• Conduct remote sessions to assist customers with the troubleshooting and configuration of their internal technical environment. 
• Provide support for Windows 10 & Office 365 deployment. 
• Assists with or coordinates the repair of end-user hardware and the reinstallation of software as necessary to resolve end-user incidents.
• Tracks and manages IT assets logically and physically in accordance with IT operations policy and procedures. 
• Formatting Laptops/Building Laptops/Desktop PC's from factory default. 
• Troubleshooting Laptops, Desktops, and mobile devices. Maintain a high degree of customer service for all support queries and adhere to all service management principles. 
• Train and supervise other support staff. PC's rollouts for clients, including VoIP and proxy configurations for clients. 
• Technical supports for video conference using Zoom and Google Meet. 
• Necessary equipment setup for meeting hall projection screen, projector, audio controller... etc.