Highly focused on a comprehensive knowledge of how to maintain a professional, helpful, and courteous relationship with allocated customers. Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service. Able to collect and analyze information, digest facts/figures, and quickly grasp complex technical issues. Excellent negotiation, communication, and problem-solving skills and swiftly identify the root of any problem, develops, and effective solution.
June 2018 - April 2020
IT Support Professional Good Services Co.
Respond daily to customer inquiries in a timely manner.
Provide customers with timely resolution of technical issues.
Conduct remote sessions to assist customers with the troubleshooting and configuration of their internal technical environment.
Provide support for Windows 10 & Office 365 deployment.
Assists with or coordinates the repair of end-user hardware and the reinstallation of software as necessary to resolve end-user incidents.
Tracks and manages IT assets logically and physically in accordance with IT operations policy and procedures.
Formatting Laptops/Building Laptops/Desktop PC's from factory default.
Troubleshooting Laptops, Desktops, and mobile devices. Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Train and supervise other support staff. PC's rollouts for clients, including VoIP and proxy configurations for clients.
Technical supports for video conference using Zoom and Google Meet.
Necessary equipment setup for meeting hall projection screen, projector, audio controller... etc.