Committed and focused with a proven history providing product-focused solutions that delight customers. Passionate about Agile, Lean product development and user-centred design. Experienced working with a range of stakeholders from end users to C-level executives.
B2B Digital Marketplaces & Analytics.
Partnering with clients across a range of industries, including Auctioning (Christies), Shipping (Mitsui) and IPv4 Brokerage (Hilco Streambank)
London, November 2017 – Present
Since beginning at Perfect Channel I have been the Product Lead on our Exchange Lite product. This is a new offering aimed at businesses to whom a lower cost marketplace is more suited. The focus is on greater re-use of components and reduced customisation. I have been responsible for defining the product roadmap, prioritising features and on-boarding the first client onto the product. Revenue from sales for our first customer have increased by 300% following moving to the platform. I am constantly reviewing feedback from new/potential clients, our sales team and other stakeholder to help guide product decisions going forward.
I am currently the product lead for the new labs team. The focus of the team is on innovation, quick turn-around PoCs or MVPs, and bringing a start-up approach to the way we work. PoCs or MVPs may be to help us validate assumptions (RATs) and/or demonstrate the product to potential clients as part of the pre-sales process. Current activities include; a PoC for integrated, context-specific chat and messaging; and an improved demo environment to reduce turn-around time during client engagement.
Our focus for 2018 for our enterprise product, Perfect Exchange, has been on moving to a serverless, microservices based architecture whilst delivering the product for our key enterprise client, maruFreight (a startup venture established by Mitsui & Co and Weathernews Inc.). I have been responsible for the User & Business management features of the product - registration, authentication, asset management etc. With a relatively low volume, but highly engaged group of expert users & other stakeholders I have been able to get valuable feedback to help break down complex problems and define simple solutions that suits their needs and wants.
Leading Specialty Insurance Underwriter (revenue $3,348m) and part of Liberty Mutual Group (revenue $35.8b)
London, December 2014 – November 2017
BA and Proxy Product Owner on the development of an enterprise document management and workflow solution expected to improve operational efficiency & drive reduce costs of approximately £10m in value over 3 years. My responsibilities include strategy & release planning, backlog management, solution/feature analysis design, interface design & change management.
Set up of operations in Lloyd's China for a new department. Currently bringing in approx £4m gross in new business annually, projected to rise to £20m+ business annually.
Development of an 'Underwriting Hub' to help improve knowledge sharing and increase cross selling across Underwriting teams. The hub was built in SharePoint and has been a huge success.
Leading Specialty Insurance Underwriter (revenue £2,476m)
London, January 2010 – December 2014
Development of a new suite of Actuarial Reserving Tools with a goal of reducing financial reporting turnaround by approximately 80% from 2 months to 2 weeks. This involved developing complex actuarial calculations and processes including concepts such as cash-flows, discounting and allocations. My responsibilities as Senior Business Analyst & proxy Product Owner included defining stories, maintaining the product backlog, solution analysis & design, testing and sign off of features, user training, and facilitating sprint reviews.
Implementation of over 30 new features for Amlin’s core Underwriting tool with impact across multiple downstream systems.
The replacement of the Amlin Intranet with a new Intranet on SharePoint providing a central hub for internal communications and collaboration.
Healthcare information, services & technology (revenue $2.64b)
London, May 2004 – January 2010
Moving from multiple legacy systems to a single standardised product reference database including the development of new features to support the various customer needs. This required in depth research & analysis of current user behaviour, gap analysis, solution design, writing migration scripts (SQL), user training, test management and implementation.
Client Relationship Solution Provider (group revenue EURO 150m)
Kent, May 2001 – May 2004
Development of a real-time MI reporting tool, reducing MI reporting efforts by approx 93%
Analysis, design and development of our internal Customer Relations and MI system which helped secure a major client.
Successful completion of a re-branding project for B2S UK Ltd. A solo project, managed and completed by myself
BSc (Hons) Marine Biology: 2.1
1997 – 2000, Portsmouth University, Hampshire, England
Google Analytics, Jira, TFS, ZenHub, Balsamiq, Axure, InVision, Confluence, Trello, Slack, Frontify, Pop, LucidChart, Sketchboard, xMind, Storyboardthat, typeform, Jive, SharePoint, MS Office, OneNote.