Work Experience

Product Lead - Exchange Lite

Since beginning at Perfect Channel I have been the Product Lead on our Exchange Lite product.  This is a new offering aimed at businesses to whom a lower cost marketplace is more suited. The focus is on greater re-use of components and reduced customisation.  I have been responsible for defining the product roadmap, prioritising features and on-boarding the first client onto the product.  Revenue from sales for our first customer have increased by 300% following moving to the platform. I am constantly reviewing feedback from new/potential clients, our sales team and other stakeholders to help guide product decisions going forward. 

Product Lead - Labs Team

I am currently the product lead for the new labs team.  The focus of the team is on innovation, quick turn-around PoCs or MVPs, and bringing a start-up approach to the way we work.  PoCs or MVPs may be to help us validate assumptions (RATs) and/or demonstrate the product to potential clients as part of the pre-sales process.  Current activities include; a PoC for integrated, context-specific chat and messaging; and an improved demo environment to reduce turn-around time during client engagement.

Product Lead - Enterprise User & Business Management

Our focus for 2018 for our enterprise product, Perfect Exchange, has been on moving to a serverless, microservices based architecture whilst delivering the product for our key enterprise client, maruFreight (a startup venture established by Mitsui & Co and Weathernews Inc.).  I have been responsible for the User & Business management features of the product - registration, authentication, asset management, etc.  With a relatively low volume, but highly engaged group of expert users & other stakeholders I have been able to get valuable feedback to help break down complex problems and define simple solutions that suits their needs and wants.

DMS & Workflow

BA and Proxy Product Owner on the development of an enterprise document management and workflow solution expected to improve operational efficiency & drive reduce costs of approximately £10m in value over 3 years. My responsibilities include strategy & release planning, backlog management, solution/feature analysis design, interface design & change management.

Lloyd's China

Set up of operations in Lloyd's China for a new department. Currently bringing in approx £4m gross in new business annually, projected to rise to £20m+ business annually.

Underwriting Hub

Development of an 'Underwriting Hub' to help improve knowledge sharing and increase cross selling across Underwriting teams. The hub was built in SharePoint and has been a huge success.

Reserving Tools (working in partnership with Deloitte Digital)

Development of a new suite of Actuarial Reserving Tools with a goal of reducing financial reporting turnaround by approximately 80% from 2 months to 2 weeks. This involved developing complex actuarial calculations and processes including concepts such as cash-flows, discounting and allocations. My responsibilities as Senior Business Analyst & proxy Product Owner included defining stories, maintaining the product backlog, solution analysis & design, testing and sign off of features, user training, and facilitating sprint reviews.

Policy System Improvement

Implementation of over 30 new features for Amlin’s core Underwriting tool with impact across multiple downstream systems.

Intranet Replacement

The replacement of the Amlin Intranet with a new Intranet on SharePoint providing a central hub for internal communications and collaboration.

Global Reference Database Implementation & Development

Moving from multiple legacy systems to a single standardised product reference database including the development of new features to support the various customer needs. This required in depth research & analysis of current user behaviour, gap analysis, solution design, writing migration scripts (SQL), user training, test management and implementation.

Key Achievements

Development of a real-time MI reporting tool, reducing MI reporting efforts by approx 93% 
Analysis, design and development of our internal Customer Relations and MI system which helped secure a major client. 
Successful completion of a re-branding project for B2S UK Ltd. A solo project, managed and completed by myself

Education

BSc (Hons) Marine Biology: 2.1 

1997 – 2000, Portsmouth University, Hampshire, England

Tools

Google Analytics, Jira, TFS, ZenHub, Balsamiq, Axure, InVision, Confluence, Trello, Slack, Frontify, Pop, LucidChart, Sketchboard, xMind, Storyboardthat, typeform, Jive,  SharePoint, MS Office, OneNote.