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Wei-Sen Hsieh

I like to interact with people and help customer. As my work experienced in ttent.net

found a business opportunity for Manufacturer by internet.


Even about the technology, I can learning new thing and find the answer for

customer. As the other more than 3 years experience for customer support.


The experience has taught me how to deal with customers and help them solve

problems and then keep customer relationships for improve customer satisfaction.


Keep customer relationships and improve customer satisfaction is responsibility

and attitude of customer support.

  +886955948227
   New Taipei City, Taiwan


Experience

Customer Support Engineer (Contractor) , Ericsson

2014 / 04 – Present

  • Test 4G internet speed in good quality signal area.
  • Check OSS alarms for telecom provider or maintenance vender.
  • Check eNodeB performance for telecom provider.
  • eNodeB troubleshooting resolution.
  • Report big issue with senior engineer.

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Customer Support Engineer (Contractor) , Alcatel-Lucent

2013 / 10 – 2014 / 04 

  • BTS troubleshooting with telecom provider engineers.
  • Help telecom provider engineers check BTS performance.
  • Check OAM alarms for telecom provider engineers.
  • BTS software update.
  • Setup BTS network.(e.g. IP & MAC).

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Sales, ttent.net

2013 / 07 – 2013 / 09

  • Visit customers and build up a opportunity.
  • Promote and sell website service.
  • Ensure customer satisfaction.
  • Keep customers relation and follow up further service requirements.
  • Be a bridge between Manufacturer and Internet.

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Test Engineer, eASPNet

2012 / 07 – 2013 / 6 

  • Help Customer (Kapsch) 2G Radio Hardware test.

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Skill

 Customer Service
 Customer Support
 Client Relations

Education

  Kainan University, Master's degree, 

  • Information and E-commerce , 2008 – 2010

Langauges

Chinese:native 

English:pre-intermediate

Course

Interests

 Photography
 Cycling
 Technical
 Network
 Movies
 Workout