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Special Assistant to CEO @Platinum International Consultants.2020 ~ Hiện tại
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HRBP/ account manager
Hơn một năm
Viola Y. Su . Highly sufficient in brought in new client. . Solid experience in customer relationship maintenance. . Strong negotiation and closing skills. . More than 5 years experiences in project management. . Solid experience in full-cycle recruitment process. HRBP/ Account Manager Taipei City，TW [email protected] Experience Platinum International Consultants, Consulting Manager, Mar 2019 ~ Present Responsibility Develop new clients and existing clients into key accounts via strong client engagement activities Lead business development plan and execution for new client. Highly sufficient in brought in new client
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4-6 năm
Ming Chuan University
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Bachelor of Laws-LLB Intellectual Property Law
文字編輯企畫 @荷倈生醫股份有限公司2020 ~ Hiện tại
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Editor
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李思潔 Althea Lee 任職於紙本媒體多年，熟悉文稿撰寫、活動採訪以及出版相關事務。 運用編輯多元能力，有效率地處理外稿作家連絡、文稿編輯、美編溝通、印廠溝通等事務。 除傳統出版事務，也協助公司部門網站建置及社群圖文撰寫。 喜歡與人交流，採訪
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National Central University
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
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4-6 năm kinh nghiệm làm việc (2-4 năm liên quan)
Management
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Vị trí
PM
Loại hình công việc
Địa điểm
台灣台北, 台灣台北市
Làm việc từ xa
Quan tâm đến làm việc từ xa
Freelance
Học vấn
Trường học
中原大學
Chuyên ngành
國際經營與貿易學系
Experience
TapPay Payment Gateway PM, May 2020 ~ Now
- API Integration with Banks and E-wallet
- Dedicated designing open API of multiple payment methods for all types of merchant platforms and responsible for the API Integration with the iconic E-wallets and banks in Taiwan.
- Design multiple API specs according to the user stories from our key accounts and increase at least 751,000 payments per month.
- Control the timeline and the resources of the projects and exclude all the troubles that may obstruct our scrum team.
- Report with stackholders for the progress of the projects and to gather requirements.
- Design Risk Analysis API
- Design Risk Analysis API for our customers to help them decrease at least 30% of the transaction drop rate.
- Maintain Key Account Relationship and Problem Solving
- Solving the problem from our customers to make the transaction experience more smoothly.
- Propose the suggestion to optimized our products and service from the problems that the customers encountered.
- Design User Portal for transaction inquiry and reconciliation
- Optimized the the reconciliation system to create the daily reconciliation reports automatically for our key accounts, such as Wemo, Goshare, PChome, Funnow etc. to replace the manual process.
- Design the Two-fact authenticator to increase the safety of our portal.
KKday API Integration Team PM, Aug 2019 ~ May 2020
- Booking and Product API Integration Projects
- Integrate with 11 OTA companies to decrease the cost of manual process and increase the success rate of each order. The orders booked via booking api account for 27% of all the company's order per month.
- Interviewing with stakeholders and users to gather requirements.
- Reports the effectiveness of the key accounts that we integrate with per week or month.
- Test all the function before deploy and debug in Kibana.
IOH Innovation Open House Product Assistance, 18 Jul 2017 - July, 2019
The vision of IOH is to help people discover their interest and choose the field that they have passion with. We interview with all the people from different fields to share their experience via videos to help people know more about their profession to help them make the right choice.
Design Company Portal
- Optimized the work flow of multi departments and design company portal :
- Discover the key problems
- I found out that we do lots of unnecessary and duplicated work during the process of creating videos and writing the articles. Moreover, we store the information, videos and photos in different places. After researching some similar platform, I realized that we can create the portal and database to store the data and to standardized the work flow to decrease the cost.
- Requirements Interview and Proving the hypothesis
- Interview with the colleges of different departments to prove the hypothesis and clarify the work flow of each departments.
- Research similar type of platform and design a portal that can solve the problems above.
- Result
- Decrease 50% of work hour of each department
- Decrease the process of finishing a products from 8 to 3 hours.
- Discover the key problems
- I found out that we do lots of unnecessary and duplicated work during the process of creating videos and writing the articles. Moreover, we store the information, videos and photos in different places. After researching some similar platform, I realized that we can create the portal and database to store the data and to standardized the work flow to decrease the cost.
- Requirements Interview and Proving the hypothesis
- Interview with the colleges of different departments to prove the hypothesis and clarify the work flow of each departments.
- Research similar type of platform and design a portal that can solve the problems above.
- Result
- Decrease 50% of work hour of each department
- Decrease the process of finishing a products from 8 to 3 hours.
IOH Innovation Open House Marketing Intern, 27 Jun 2016 - 18 Jul 2017
- Data Analysis
- Analysis data via Google Analytics and Facebook Ads Manager to propose marketing strategies
- Hold online marketing program on Facebook which create 491 clicks of the Facebook post per day.
- Manage the Facebook group and attracted 2,000 users to join the group in one month.
Experience
TapPay Payment Gateway PM, May 2020 ~ Now
- API Integration with Banks and E-wallet
- Dedicated designing open API of multiple payment methods for all types of merchant platforms and responsible for the API Integration with the iconic E-wallets and banks in Taiwan.
- Design multiple API specs according to the user stories from our key accounts and increase at least 751,000 payments per month.
- Control the timeline and the resources of the projects and exclude all the troubles that may obstruct our scrum team.
- Report with stackholders for the progress of the projects and to gather requirements.
- Design Risk Analysis API
- Design Risk Analysis API for our customers to help them decrease at least 30% of the transaction drop rate.
- Maintain Key Account Relationship and Problem Solving
- Solving the problem from our customers to make the transaction experience more smoothly.
- Propose the suggestion to optimized our products and service from the problems that the customers encountered.
- Design User Portal for transaction inquiry and reconciliation
- Optimized the the reconciliation system to create the daily reconciliation reports automatically for our key accounts, such as Wemo, Goshare, PChome, Funnow etc. to replace the manual process.
- Design the Two-fact authenticator to increase the safety of our portal.
KKday API Integration Team PM, Aug 2019 ~ May 2020
- Booking and Product API Integration Projects
- Integrate with 11 OTA companies to decrease the cost of manual process and increase the success rate of each order. The orders booked via booking api account for 27% of all the company's order per month.
- Interviewing with stakeholders and users to gather requirements.
- Reports the effectiveness of the key accounts that we integrate with per week or month.
- Test all the function before deploy and debug in Kibana.
IOH Innovation Open House Product Assistance, 18 Jul 2017 - July, 2019
The vision of IOH is to help people discover their interest and choose the field that they have passion with. We interview with all the people from different fields to share their experience via videos to help people know more about their profession to help them make the right choice.
Design Company Portal
- Optimized the work flow of multi departments and design company portal :
- Discover the key problems
- I found out that we do lots of unnecessary and duplicated work during the process of creating videos and writing the articles. Moreover, we store the information, videos and photos in different places. After researching some similar platform, I realized that we can create the portal and database to store the data and to standardized the work flow to decrease the cost.
- Requirements Interview and Proving the hypothesis
- Interview with the colleges of different departments to prove the hypothesis and clarify the work flow of each departments.
- Research similar type of platform and design a portal that can solve the problems above.
- Result
- Decrease 50% of work hour of each department
- Decrease the process of finishing a products from 8 to 3 hours.
- Discover the key problems
- I found out that we do lots of unnecessary and duplicated work during the process of creating videos and writing the articles. Moreover, we store the information, videos and photos in different places. After researching some similar platform, I realized that we can create the portal and database to store the data and to standardized the work flow to decrease the cost.
- Requirements Interview and Proving the hypothesis
- Interview with the colleges of different departments to prove the hypothesis and clarify the work flow of each departments.
- Research similar type of platform and design a portal that can solve the problems above.
- Result
- Decrease 50% of work hour of each department
- Decrease the process of finishing a products from 8 to 3 hours.
IOH Innovation Open House Marketing Intern, 27 Jun 2016 - 18 Jul 2017
- Data Analysis
- Analysis data via Google Analytics and Facebook Ads Manager to propose marketing strategies
- Hold online marketing program on Facebook which create 491 clicks of the Facebook post per day.
- Manage the Facebook group and attracted 2,000 users to join the group in one month.