specialties and features. *Greet guests and seat them at tables or in waiting areas. Cashier • EZ Shop JanuaryAugust 2010 *Process sales transactions *Calculate the cost of products or services *Accept payments *Calculate and return change when required by the payment method *Maintain adequate change denominations in the cash drawer and request additional change *Answer customer questions about products or services *Reconcile cash drawers and sales receipts *Report issues with equipment Education High School Equivalence Certificate Program GEDSkills Cleanliness Greet Guests Reservations Server Assist Attention To Detail Honest Polite Courtesy Flexibility and Adaptability Communication Languages English — Native or Bilingual

gmail.com Work Experience Radisson Goa Candolim, Food and Beverage Captain/Bartender, Apr 2018 ~ Jul 2020 Provide high quality service to Guests. Good knowledge of Food service skills. Aware to all local and national liquor laws. Mix and serve drinks following set standard recipes. Greet guests in a timely manner and take orders. Process cash and credit card transactions following appropriate procedures. Maintain a safe and clean environment for guests and team. Carry out all tasks with attention to detail, cleanliness, and safety. Assist with inventory and inventory control.

Representative • PTCL Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits FebruaryJanuary 2016 JPCB Controller • TOYOTA Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic

global RFP from key clients, handling top performing corporate accounts, ensuring revenue growth. Business development: Searching and closing new accounts to increase revenue potential for the hotel group. Creating and searching for partners to increase local sales. Customer relations: Communication with keypersons of corporate accounts, meet and greet of corporate VIP arrivals in person, stand-by before and during held events. The Howard Plaza Hotel, Guest Relations Officer, Dec 2015 ~ Feb 2020 Customer relations: Continuous interaction with foreign and local guests alike from check-in until check-out. Personally checking-in key clients to ensure

department for all management events. Receptionist • Rama Beach Resort & Villas MayAugust 2014 | Badung, Bali Job description: * Handling guest check in/out * Giving hotel information to arrival guest * Cashiering * Handling walking guest * Doing upselling * Handling guest complaint * Handling guest request * Handling phone service * Handling guest message * Able to be guest relation officer * Handling for wake up call * Arranging for guest pick up * Preparing for guest voucher * Handling money changers * Doing coordination with HK department related to room assignments * Arranging for guest birthday party and coordinate with other departments * Giving invitation to repeater guest for attending cocktails party * Handling guest

easy to adapt with new environment and have a great hospitality personality Bandung, Bandung City, West Java, Indonesia Work Experience DesemberPresent Guest Service Agent / Front Office Department De braga by artotel Assist guest with check-in & check-out processes with VHP system, coordinating with housekeeping, handle complaint, and processing guest payments & managing bills OktoberPresent Project Leader Extro Wedding Organizer Coordinate with vendors and clients, planning and managing finalization of meeting with clients and monitor all on site wedding reception JuniDesember 2022 Guest Service Agent / Front Office Department Maison Teraskita Hotel, Bandung Assist guest with check-in & check-out

department, assisted them improved internal procedure and product quality 2021 Sales target completion rate 101% and made $46 million for annual sales Increased 15% average selling price by one month Speaker of internal training courses: Handling Customer Complaints & What Clients taught me Educator- Lululemon UK， 2019//03 Assisted guest to find right products also shared the amazing part of each garment Received 15+ Thank-You letters from guest and designated to be personal educator in store Been a part of community and encouraged people to join our sweat life Assisted merchandise displays and warehouse replenishment Sales Representative