Senior Project/Process Improvement Manager  - Decra Roofing Systems       9/2018 - Present

Establish, Support, Execute and Lead projects across the business, that utilize the analytics, ML and AI tools/algorithms, which increase the performance, communication, support and reporting out between the business units (employees & customers) and generate more profit by utilizing the Digital transformation of the business processes. 

        • Developed and Lead Claims/warranty Business Intelligence system                                                          

           Functionalities: Provide a real-time dashboard for the current claims with the status of each by region, city, customer, and product. Forecasting model based on Multilinear regression model to predict future claims.

           Programming languages: backend:python "Flask", front-end: HTML5, CSS and  Dash, Plotly.js and React , database: MongoDB hosting: on-premises server.

           Development team: worked on this software with a team that has developers, claims manager, and claims representative. 

           Results: showed some claims pattern which reduced the overall cost of claims by 15%, and provided better real-time reporting to the executive team. 

       • Automated Production Tracking system:

         Developed and lead Production tracking system from different aspects such as human resources, productivity, units produced, S&OP and budget.

         Functionalities: provide  real-time tracking for production of different aspects and report any unusual changes on the budget/production with customized reports to support the changes needed to achieve budget/production targets. Automated system to track and predict any changes on the budget based on changes in the environment.

        Programming languages: backend:python "Flask", front-end: HTML5, CSS3 and Javascript, database: mysql , hosting: on-premises server.

        Development team: worked on this software with a team of developers, production supervisor, production manager, and lean manager.

        Results: helped the production team to track the budget based on human resources, production and targets on a real-time basis to be agile and adjust to achieve the desired targets - reduced getting over the budget by 10%.

        •Customer Service Complaints automated assistant:

         Functionalities: provided an automated way to control, track, interact and process the new claims coming through the customer service department to improve turn over time, improve data tracking and storing and improve the quality of service between customer service team, Quality team, and customers.

         Programming languages: backend:python "Flask", front-end: HTML5, CSS3, Javascript, database: mysql, hosting: on-premises server.

         Development team: worked on this software with a team of 

         Lead a project "support with technical" to enhance CS complaints process by developing an automated service that provides data gathering, communication between the customer, CS, and QC departments which increase the productivity of CS representatives and forecast/analyze the future and current complaints. 

        • Lead a project "support with technical" to understand the technical elements and gaps to be covered to overcome it to support the communication and services to customers. 

        •Contributing to the M&A integration plan regarding the IT part and internal/external communication in specific and other elements such as HR, Ops, Marketing and Sales.

Strategic Planning/Continuous Improvement Analyst -Decra Roofing Systems            12/2016 – 9/2018

• Developed Production Scheduler with Logic to assist production scheduling task.  - Python, HTML, CSS, and Javascript

• Developed Fabrication Scheduler with Logic about Raw Material and other attributes such as performance, Headcount and ILU matrix.

 •Analyze the current production performance, Sales trends, and Claims.

•Summarize and document the outcome of the analysis and share the results with the stakeholders and engineers for revision. 

• Use the Resources to develop new or process change to enhance any bottleneck within production schedule, Supply Chain team or any other products process changes.

•Develop python-based code to extract and analyze related data using Jupiter IDE 

•Develop Platforms to support the automation and data gathering such as: 

      •Maintenance Troubleshoot Guide, improve communication between shifts and allow employees to include their solutions and rate others. 

      •Data Visualization automated software to sort and provide the team feedback regarding the performance and yields. 

      •Analyze the current state of the process with stakeholders and engineers. 

      •Summarize and document the outcome of the analysis and share the results with the stakeholders and engineers for revision. 

      •Develop python-based code to extract and analyze related data using Jupiter IDE

      •Develop interface with tables, charts and BI components using HTML, CSS, JavaScript to get the results from python to the users 

•Check the analysis results and present it to the team to give root cause analysis (based on Human or non-Human) and the possible solutions to improve the process.

Instructing/Teaching Assistant                                                                                                                     8/2015 - Present 

 UCI - Data Viz/Analysis - Teaching Assistant - Trilogy Education                                                                                  2/2019 - Present

Teaching Assisting in Data Analytics & Visualization Bootcamp at the University of California Irvine: Support students with the following: advanced Excel, Python, JavaScript (D3.js, Leaflet.js), HTML/CSS, API Interactions, Social Media Mining, SQL, Tableau, Advanced Statistics, Machine Learning, R, Git/GitHub. 

Java Android - Instructor - Jordan University of Science and Technology                                                                  6/2013 - 12/2015

 Gave course to 70 students about android development and how to build fully android application from scratch using java eclipse.

 C# - Instructor - Jordan University of Science and Technology                                                                                   6/2013 - 12/2015

Gave course to 60 students about C# desktop forms and how to build fully C# application from scratch using Visual Studio.

Python Developer -Yarmouk University - Queen Rania Institute                                                                    3/2015 - 12/2015