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4-6 years
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Avatar of Tâm Thanh.
Avatar of Tâm Thanh.
Past
Nhân viên Hành chính @Công ty TNHH Hải Nam
2023 ~ Present
HR、Administration staff
Within one month
Nguyễn Thị Thanh Tâm Nhân viên Hành chính Nhân sự Xã Hàm Thắng, huyện Hàm Thuận Bắc, tỉnh Bình Thuận Ngày sinh: 25/02/1996 SĐT:Email: [email protected] Mục tiêu nghề nghiệp Là một người có tinh thần trách nhiệm cao, cùng với những kiến thức, kinh nghiệm và kỹ năng làm viêc hiện có, cùng với khả năng nghiên cứu học hỏi nhanh, tôi tự tin có thể đảm nhiệm tốt vị trí được tuyển dụng, nhanh chóng hoàn thành tốt các công việc được giao, đóng góp công sức của mình để
Excel
Word
Time Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Trường Đại học Nông Lâm TPHCM
Quản lý tài nguyên môi trường
Avatar of Erwin setiawan.
Avatar of Erwin setiawan.
Past
Reception @Doho Homestay
2018 ~ 2024
Administration Staff, Resepsionis
Within one month
dan memberikan problem solving baik secara langsung atau untuk dikemudian hari agar kejadian serupa tidak terjadi lagi. ➢ Mengatur Rate serta availability kamar di OTA, Membuat Invoice, Chasier report. Menjembatani customer dengan Online travel Agents. Pendidikan SMK NEGERI 4 JEMBER tata niagaProjek Project Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh. Project Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh. Skil Word Canva Excel Publik Speaking Negosiasi PowerPoint Teamwork Customer Service Time Management Client Interaction mediation and conflict resolution Skill Organisasi Bahasa Indonesian — Bahasa Ibu
Word
Canva
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
SMK NEGERI 4 JEMBER
tata niaga
Avatar of Diana Shih.
Avatar of Diana Shih.
Past
Solopreneur @Media Ape
2022 ~ 2024
Creative/Content /Project head Digital, Television ,Films and Social Media
Within one month
Diana Shih Experienced Multimedia Producer with 3+ years in content creation, achieving a 25% viewership increase and 1500% revenue growth in key projects. Skilled in social media and Google Analytics, with expertise in strategizing and executing digital marketing campaigns. Proficient in quantitative research and crafting compelling media narratives. Taipei, Taiwan | Portfolio: https://www.shihstories.com/ Skills Video Production Scriptwriting Video Editing Storyboarding 2D Animation Software Adobe Photoshop Adobe After Effects Final Cut Pro Procreate Project Management Time management Stakeholder communication Budget management Resource allocation Analytics Quantitative data analysis Qualitative data analysis
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Bonn
Neuroscience
Avatar of 黃偉哲.
Avatar of 黃偉哲.
製程工程師 @台灣美光記憶體股份有限公司
2021 ~ Present
半導體製程工程師,半導體製程整合工程師,半導體研發工程師
Within one month
黃偉哲| Matt Huang 📱[email protected] About me ●5 years production line experience of manufacturing ●The 300 mm wafer experience for the semiconductor industry ●The knowledge of IMP/RTP/WET/Asher/Cu Plate/Vapor Etch Process Personal Skills ● Microsoft Office:Word/Excel/PowerPoint/OneNote/Outlook ● Certificate:S pecific chemical substance/Toeic 650 ●Soft:Time Management/Flexibility/Collaboration/Self-Motivated Work Experience Process Engineer 台灣美光記憶體 DecPresent Taichung, Taiwan Response for Wet Clean and Etch Process
Semiconductor Process
Miscrosoft Office
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立雲林科技大學
化學工程與材料工程
Avatar of Agung Sinatria.
Avatar of Agung Sinatria.
Past
Graphic Designer @Blue Ocean Project
2024 ~ Present
Art Director
Within three months
and product interest by generating the content strategy, layouts and defining the safe area for the audience and successfully increasing organically 606% (10 Million) in content views, 4,000% (4 M) profile views, 282% engagement rate, and 20% followers. Improved visual communication strategy from just a text script to a communication strategy that improves Inspirasa digital asset management and increases 30% efficiency for digital goods production such as time management for production, costs, insights, and results through analysis and data collection with Google Analytics, Google Interest, Social Blade, and Digital by We Are Social. Creative...
Communication
Adobe Photoshop
Adobe Illustrator
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Jenderal Achmad Yani (Unjani)
International Relations and Affairs
Avatar of Ivan Hau.
Avatar of Ivan Hau.
Financial Accounting Specialist @Vantage
2021 ~ Present
財務或會計主管
Within one month
incomes, and upload information required by the government. 7. Introduction of electronic invoice system. MarSepTaipei, Taiwan Accountant CviLux 1. Expense review. 2. Payment operations. 3. Related party transactions. 4. Audit incharge. 5. VAT declaration. MayJanTaipei, Taiwan Auditor accounting firm 1. A udition of account[ 2. Daily accounting processing. 3. Working papers. 4. Declare value-added tax, income tax, and various income withholdings. educational backgroundTamkang University Department of Accounting Skill Excel Word PowerPoint ERP Project Management Time Management Language English — intermediate
Excel
Word
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
10-15 years
Tamkang University
會計系
Avatar of Lynn Lee.
Avatar of Lynn Lee.
Past
Caregiver @Career Break:The COVID-19 pandemic spread and care for my parents ( 86 and 81)
2020 ~ 2024
Project/Account Manager, International Sales Specialist
Within one month
Caracole, Bivona, etc. 2.My responsive and organized performance made clients trust me and drove orders and new projects up. ●Prospect potential business opportunities. 1.Developed a nursery-furniture client and got 5 containers of the first ordercontainers of the first order were from a well-known American furniture wholesaler because I developed this wholesaler successfully. ●Lead Disney and Costco audits (Two audits were the first time that we undertook and no consultants to guide) 1.The Costco audit got 80 points in management. 2.The Disney au...
Word
Excel
PowerPoint
Unemployed
Ready to interview
Full-time / Not interested in working remotely
More than 15 years
Brunel University, London
MBA
Avatar of the user.
Avatar of the user.
Senior Data Engineer @Larsen Toubro Infotech Mindtree
2021 ~ Present
Senior Cloud Consultant
Within six months
Time Management Skills
Team Player
Analysis
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Dehradun Institute Of Technology
B.E Information Technology
Avatar of the user.
Avatar of the user.
自由作家/日文譯者 @Studio
2017 ~ Present
品牌專案企劃、網路行銷企劃、數位行銷企劃、主編
Within one month
Word
Communication
Time Management
Employed
Open to opportunities
Part-time / Remote Only
10-15 years
靜宜大學
日本語文學系
Avatar of the user.
Avatar of the user.
Past
Operator Produksi @PT Eka Jaya Internasional
2020 ~ 2024
operator produksi
Within three months
Communication
Teamwork
Leadership Skills
Unemployed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
SMK Negeri 1 Susukan Cirebon
Agribisnis Tanaman dan Hortikultura

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
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Within one month
Customer Service Supervisor - Hijra Bank
Logo of Hijra.
Hijra
2021 ~ Present
Jakarta Selatan, South Jakarta City, Jakarta, Indonesia
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service / Support, Customer Service Manager
Fields of Employment
Internet, Consumer Electronics, Mobile Apps
Work experience
4-6 years
Management
I've had experience in managing 15+ people
Skills
Communication
Customer Service Management
Customer Service Operations
Operations Excellence
Service Level Agreement
Cross Team Collaboration
Coaching and Mentoring
Analytical Skills
Vendor Management
Voice of customer analysis
Business Process Outsourcing
Client Relationships
Key Performance Indicator
Objective Key Result
CRM software
Languages
Indonesian
Native or Bilingual
English
Fluent
Job search preferences
Positions
Customer Service Manager
Job types
Full-time
Locations
Jakarta, Indonesia
Remote
Interested in working remotely
Freelance
No
Educations
School
Indonesia Banking School
Major
Business Administration and Management
Print

  Pesanggrahan, South Jakarta, Indonesia

Anwar Solehudin

An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations).

  https://www.linkedin.com/in/anwar-solehudin-461694104    Contact +6285219478318

WORK EXPERIENCE



Customer Service Supervisor •  Hijra Bank

November 2021 - Present
- Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations)
- Monitor agent performance, give coaching and feedback for improvement
- Coordinate with BPO or CS Outsourcing regarding agent capacity needs and floor issue
- Conduct discussion and calibration with CRM and Service Quality Assurance for the sake of continuously improving customer service workflow for a better customer experience.
- Periodically checking tools that support CS teams' productivity by distributing, identifying and providing regular training for tool usage
- Analyzing customer pain points and Initiating recommendations to other departments for product and service improvement based on the voice of customer
- Preparing weekly and monthly CS report
- Preparing monthly and quarterly CS complaint handling for regulatory needs (BI and OJK)
- Report directly to Head of CSM Unit

Achievement :
- Setting up from scratch for Quality Assurance cycle documentation (Tracker, formulations, methodology)
- Representing company at The Best Contact Center Indonesia 2022 Win Gold for The Best Contact Center Operations and Silver for The Best Customer Experience

Contact Center Operations Manager  •  PT VADS Indonesia

September 2020 - September 2021
- Managed Contact center operations of OYO Rooms Project from various channel (Call Center, Live chat, Social Media, Inbound Sales, and Escalations email with approximate 90+ Man power
- Maintained strong relationship with client from OYO Rooms Indonesia
- Coordinated with clients in terms of workforce planning and floor issues
- Conducted calibration and discussion with Service Quality Assurance, Trainer, Supervisor, Team leader, Real time floor monitoring, Customer data analyst, for the sake of aligning and monitoring operational performance
- Regularly conduct weekly and monthly meetings with internal and existing clients in both Indonesia and India

Achievement :
- Setting up contact center OYO from scratch, workflow, handbook, training agent (Consistently maintained CSAT >90 in monthly basis) 

Contact Center Operations Supervisor  •  PT VADS Indonesia

December 2019 - September 2020

- Supervised day to day contact center operations of OYO Project
from various channels (inbound and outbound, email escalations,
Social media, and Live Chat)
- Maintained and monitored team performance in achieving a determined KPI target
- Conducted regular briefing with team leader to inform update and discussed floor issues.
- Supervised 6 Team Leader,5 Quality Assurance, 1RTFM, 1 CDA, 1 Learning and development.
- Reported to Operations Manager

Customer Center Operations Team Lead  •  PT VADS Indonesia

July 2019 - December 2019

- Supervised 15 customer service agent (email and inbound)
- Monitored daily performance, coached and feedback agent for improvement
- Maintained daily operations performance, ensured daily agent
transaction was on track
- Prepared weekly and monthly report Performance Reported to Operation Supervisor and Manager

Customer Support Team Lead  •  OYO

May 2019 - July 2019

- Supervised 12 Outbound call agents to ensure their work
reached the target of KPI
- Forecasted and setup team schedule
- Monitored, coached and feedback Call center agent performance
- Prepared daily, weekly, monthly report for out bound call process
- Reported to Call Center Manager

Outbound Customer Support Agent  •  OYO

November 2018 - May 2019

- Made outbound calls to customer regarding prechecked in confirmation (after booking process)
- Assisted AGM to confirm guest arrival
- Coordinated with sales team to follow up their transactions
- Ensured daily after booking process keep on track
- Ensured there was no untouched data of after booking

English Customer Support Agent  •  Traveloka

November 2017 - August 2018

- Handled daily incoming chat, inbound calls from customers, identified and fulfill their needs
- Processed and solved every single tickets from incoming chat and inbound calls through Zendesk system accurately
- Created a ticket report to related escalations team if there is any urgent case and hard complaint



SKILSS

Soft Skill


  • Contact Center Ops Management
  • Cross team collaboration
  • BPO Vendor Management
  • Clients Relationship
  • Leadership

CRM and other tools


  • Zendesk/Freshdesk/Intercomm
  • E-Centrix, C-zentrix,SME
  • Outlook,Mic Word,Excel PPT, Teams
  • Google Doc,Sheet,Slide,Meet
  • Slack

Language


  • Indonesia
  • English

EDUCATION


2023 - 2024

Indonesia Banking School

Master of Management in Business Administration and Management



2013 - 2017

Institut Teknologi Sains Bandung

Bachelor's of Design in Industrial and Product Design

License and Certifications


Introduction to Business Management

Kings College London

Issued December 2020 ·


Google Analytics Academy

Google
Issed May 2022 ·

Customer Service Foundation

Linked in Learning

Issued Mey 2022 · 

Humble Leadership: The Power of Relationships, Openness, and Trust (get Abstract Summary)

Linked in Learning

Issed May 2022 ·

Resume
Profile

  Pesanggrahan, South Jakarta, Indonesia

Anwar Solehudin

An Experienced Contact Center professional with almost 6 years of hands-on experience. Strong in contact center operation specialized digital customer experience management with a demonstrated history of working in Banking Industry | Fintech | Start Up | Telecommunications Industry | Online Travel Agents Industry | Contact Center (Quality Assurance, Learning and Development, Operations).

  https://www.linkedin.com/in/anwar-solehudin-461694104    Contact +6285219478318

WORK EXPERIENCE



Customer Service Supervisor •  Hijra Bank

November 2021 - Present
- Monitor performance and traffic of customer service inquiries from various channel (Call Center, In-app live chat, Social Media, and Escalations)
- Monitor agent performance, give coaching and feedback for improvement
- Coordinate with BPO or CS Outsourcing regarding agent capacity needs and floor issue
- Conduct discussion and calibration with CRM and Service Quality Assurance for the sake of continuously improving customer service workflow for a better customer experience.
- Periodically checking tools that support CS teams' productivity by distributing, identifying and providing regular training for tool usage
- Analyzing customer pain points and Initiating recommendations to other departments for product and service improvement based on the voice of customer
- Preparing weekly and monthly CS report
- Preparing monthly and quarterly CS complaint handling for regulatory needs (BI and OJK)
- Report directly to Head of CSM Unit

Achievement :
- Setting up from scratch for Quality Assurance cycle documentation (Tracker, formulations, methodology)
- Representing company at The Best Contact Center Indonesia 2022 Win Gold for The Best Contact Center Operations and Silver for The Best Customer Experience

Contact Center Operations Manager  •  PT VADS Indonesia

September 2020 - September 2021
- Managed Contact center operations of OYO Rooms Project from various channel (Call Center, Live chat, Social Media, Inbound Sales, and Escalations email with approximate 90+ Man power
- Maintained strong relationship with client from OYO Rooms Indonesia
- Coordinated with clients in terms of workforce planning and floor issues
- Conducted calibration and discussion with Service Quality Assurance, Trainer, Supervisor, Team leader, Real time floor monitoring, Customer data analyst, for the sake of aligning and monitoring operational performance
- Regularly conduct weekly and monthly meetings with internal and existing clients in both Indonesia and India

Achievement :
- Setting up contact center OYO from scratch, workflow, handbook, training agent (Consistently maintained CSAT >90 in monthly basis) 

Contact Center Operations Supervisor  •  PT VADS Indonesia

December 2019 - September 2020

- Supervised day to day contact center operations of OYO Project
from various channels (inbound and outbound, email escalations,
Social media, and Live Chat)
- Maintained and monitored team performance in achieving a determined KPI target
- Conducted regular briefing with team leader to inform update and discussed floor issues.
- Supervised 6 Team Leader,5 Quality Assurance, 1RTFM, 1 CDA, 1 Learning and development.
- Reported to Operations Manager

Customer Center Operations Team Lead  •  PT VADS Indonesia

July 2019 - December 2019

- Supervised 15 customer service agent (email and inbound)
- Monitored daily performance, coached and feedback agent for improvement
- Maintained daily operations performance, ensured daily agent
transaction was on track
- Prepared weekly and monthly report Performance Reported to Operation Supervisor and Manager

Customer Support Team Lead  •  OYO

May 2019 - July 2019

- Supervised 12 Outbound call agents to ensure their work
reached the target of KPI
- Forecasted and setup team schedule
- Monitored, coached and feedback Call center agent performance
- Prepared daily, weekly, monthly report for out bound call process
- Reported to Call Center Manager

Outbound Customer Support Agent  •  OYO

November 2018 - May 2019

- Made outbound calls to customer regarding prechecked in confirmation (after booking process)
- Assisted AGM to confirm guest arrival
- Coordinated with sales team to follow up their transactions
- Ensured daily after booking process keep on track
- Ensured there was no untouched data of after booking

English Customer Support Agent  •  Traveloka

November 2017 - August 2018

- Handled daily incoming chat, inbound calls from customers, identified and fulfill their needs
- Processed and solved every single tickets from incoming chat and inbound calls through Zendesk system accurately
- Created a ticket report to related escalations team if there is any urgent case and hard complaint



SKILSS

Soft Skill


  • Contact Center Ops Management
  • Cross team collaboration
  • BPO Vendor Management
  • Clients Relationship
  • Leadership

CRM and other tools


  • Zendesk/Freshdesk/Intercomm
  • E-Centrix, C-zentrix,SME
  • Outlook,Mic Word,Excel PPT, Teams
  • Google Doc,Sheet,Slide,Meet
  • Slack

Language


  • Indonesia
  • English

EDUCATION


2023 - 2024

Indonesia Banking School

Master of Management in Business Administration and Management



2013 - 2017

Institut Teknologi Sains Bandung

Bachelor's of Design in Industrial and Product Design

License and Certifications


Introduction to Business Management

Kings College London

Issued December 2020 ·


Google Analytics Academy

Google
Issed May 2022 ·

Customer Service Foundation

Linked in Learning

Issued Mey 2022 · 

Humble Leadership: The Power of Relationships, Openness, and Trust (get Abstract Summary)

Linked in Learning

Issed May 2022 ·