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Definition of Reputation Credits
APRIL L. ELDRIDGE | Sr. Executive Assistant - Chief of Staff
I thrive on chaos, and supporting the incredibly fast-paced, dynamic lives of CEO's is extremely chaotic. But, I love it. And, I'm great at it! It's a partnership and a role I take very seriously, while also being an energetic, outgoing team member. Persistence and enthusiasm are two traits that I believe most reflect me as an individual.
TECHNICAL SKILLS SOFT SKILLS
Office 365 | G-Suite | Concur/Expensify | SalesForce
SAP (ERP) | Slack | Jira/Atlassian | Wrike/Trello/Asana SharePoint | Periscope | Adobe | Visio | MS Project
Zoom | WebEx | GoToMeeting | HRIS
Adaptability | Confidentiality | Stellar Work Ethic | Critical Thinker Emotional Intelligence | Trustworthy | Highly Dependable People Management | Leadership | Project Management | Time Management | Collaborative | Communication Skills | Conflict Management | Innovative | Detail Oriented | Event Planning
WORK EXPERIENCE
Tanium, Operations Manager - Customer Success (TAM) Organization
Apr 2019 ~ Mar 2020
Launched dashboards with actionable data, which was the result of redesigning reporting metrics of employee workloads across the region
- Ensure consistent process execution; Institute efficiencies in workload tracking, resource assignments, individual 1:1 meetings, and facilitating disruptions in workflows
- Accountable for measuring KPIs, managing the sales pipeline and supporting pre/post-sales activities/execution
- Served as the Program Manager for special projects, tracking assignments, and facilitating efforts required to ensure project completion; Partner with stakeholders across the company
- Onboarded new Technical Account Managers; Manage JQR (Job Qualification Requirement) progress
- *Position was eliminated*
NC Sustainable Energy Association, Administrative Specialist
Dec 2017 ~ Apr 2019
Designed an events strategy/process for the entire organization
- Managed the organization's day to day operations and internal/external events
- Direct support to the Executive and Managing Directors
- Overall project manager of the organization's events and programmatic goals
- Supported Board of Directors; Partners
- Provided IT/office support, vendor management, and overall leadership for a team of 20
AgTech Accelerator, Director of Operations / Chief of Staff
Feb 2017 ~ Jul 2017
Orchestrated the successful transition to a new PEO, which allowed for broader benefits for the organization
- Directly responsible for the administrative/operational success of a venture development organization
- Served as Chief of Staff to the CEO; Oversight of Human Resources; Collaborated with Board of Directors, Partners
- *Position was eliminated*
Commercetools, Operations Manager / Assistant to the President
Oct 2016 ~ Feb 2017
Directed a complete move-up into Commercetools' new HQ, to include design, meeting with contractors, creating drafts, and final execution.
- Managed operations of a technology start-up
- Provided senior-level executive support for the President CEO and senior executives throughout the US
- Managed full-cycle Human Resources; Oversight of internal/external events
Mann + Hummel Group, Executive Assistant to the CEO/Group VP
Jul 2015 ~ Oct 2016
Redesigned travel policy which resulted in cost savings of over 60K annually
- Provided senior-level executive support for the CEO/C-Suite
- Complete oversight of the CEO's calendar; Managed complex travel
- Cross-supported other administrative staff internationally
- Coordinated programs/events/conferences; Led internal meetings
Smith Debnam LLP, Office Manager / Events / Executive Assistant to COO
Jul 2004 ~ Oct 2014
Spearheaded a creative, energetic fundraiser which raised over 25K for the Red Cross
- Provided executive support to the COO/CFO, including 25 attorneys and 90 support staff
- Served as a trusted gatekeeper, managed operations of a fast-paced law practice; Conducted orientations for new hires
- Directed meetings, employee/attorney events, conferences, and retreats
- Facilities/vendor management; Oversight of administrative budget of $500K
- Manager of administrative staff 3
- Elected to be the Keynote Speaker for a youth gala that offered selected participants' scholarships for college.
ACCOMPLISHMENTS / VOLUNTEERING
Keynote Speaker
American Red Cross:
Elected to be the Keynote Speaker for a youth gala that offered selected participants scholarships for college
Queen of Hearts Gala, Red Cross (2011)
Volunteering
- Red Cross, Board Member (2008-2013)
- Red Cross, Co-Chair for Annual Gala (2012)
- Red Cross, Volunteer Award (2012)
- Carolina Tiger Rescue, Lead - Tanium Gives Back (2019)
- YMCA, Youth Counselor (2009)
EDUCATION
Quantic School of Business and Technology,
Executive Master of Business Administration (EMBA), 2018 ~ 2020 (on hold)
APRIL L. ELDRIDGE | Sr. Executive Assistant - Chief of Staff
I thrive on chaos, and supporting the incredibly fast-paced, dynamic lives of CEO's is extremely chaotic. But, I love it. And, I'm great at it! It's a partnership and a role I take very seriously, while also being an energetic, outgoing team member. Persistence and enthusiasm are two traits that I believe most reflect me as an individual.
TECHNICAL SKILLS SOFT SKILLS
Office 365 | G-Suite | Concur/Expensify | SalesForce
SAP (ERP) | Slack | Jira/Atlassian | Wrike/Trello/Asana SharePoint | Periscope | Adobe | Visio | MS Project
Zoom | WebEx | GoToMeeting | HRIS
Adaptability | Confidentiality | Stellar Work Ethic | Critical Thinker Emotional Intelligence | Trustworthy | Highly Dependable People Management | Leadership | Project Management | Time Management | Collaborative | Communication Skills | Conflict Management | Innovative | Detail Oriented | Event Planning
WORK EXPERIENCE
Tanium, Operations Manager - Customer Success (TAM) Organization
Apr 2019 ~ Mar 2020
Launched dashboards with actionable data, which was the result of redesigning reporting metrics of employee workloads across the region
- Ensure consistent process execution; Institute efficiencies in workload tracking, resource assignments, individual 1:1 meetings, and facilitating disruptions in workflows
- Accountable for measuring KPIs, managing the sales pipeline and supporting pre/post-sales activities/execution
- Served as the Program Manager for special projects, tracking assignments, and facilitating efforts required to ensure project completion; Partner with stakeholders across the company
- Onboarded new Technical Account Managers; Manage JQR (Job Qualification Requirement) progress
- *Position was eliminated*
NC Sustainable Energy Association, Administrative Specialist
Dec 2017 ~ Apr 2019
Designed an events strategy/process for the entire organization
- Managed the organization's day to day operations and internal/external events
- Direct support to the Executive and Managing Directors
- Overall project manager of the organization's events and programmatic goals
- Supported Board of Directors; Partners
- Provided IT/office support, vendor management, and overall leadership for a team of 20
AgTech Accelerator, Director of Operations / Chief of Staff
Feb 2017 ~ Jul 2017
Orchestrated the successful transition to a new PEO, which allowed for broader benefits for the organization
- Directly responsible for the administrative/operational success of a venture development organization
- Served as Chief of Staff to the CEO; Oversight of Human Resources; Collaborated with Board of Directors, Partners
- *Position was eliminated*
Commercetools, Operations Manager / Assistant to the President
Oct 2016 ~ Feb 2017
Directed a complete move-up into Commercetools' new HQ, to include design, meeting with contractors, creating drafts, and final execution.
- Managed operations of a technology start-up
- Provided senior-level executive support for the President CEO and senior executives throughout the US
- Managed full-cycle Human Resources; Oversight of internal/external events
Mann + Hummel Group, Executive Assistant to the CEO/Group VP
Jul 2015 ~ Oct 2016
Redesigned travel policy which resulted in cost savings of over 60K annually
- Provided senior-level executive support for the CEO/C-Suite
- Complete oversight of the CEO's calendar; Managed complex travel
- Cross-supported other administrative staff internationally
- Coordinated programs/events/conferences; Led internal meetings
Smith Debnam LLP, Office Manager / Events / Executive Assistant to COO
Jul 2004 ~ Oct 2014
Spearheaded a creative, energetic fundraiser which raised over 25K for the Red Cross
- Provided executive support to the COO/CFO, including 25 attorneys and 90 support staff
- Served as a trusted gatekeeper, managed operations of a fast-paced law practice; Conducted orientations for new hires
- Directed meetings, employee/attorney events, conferences, and retreats
- Facilities/vendor management; Oversight of administrative budget of $500K
- Manager of administrative staff 3
- Elected to be the Keynote Speaker for a youth gala that offered selected participants' scholarships for college.
ACCOMPLISHMENTS / VOLUNTEERING
Keynote Speaker
American Red Cross:
Elected to be the Keynote Speaker for a youth gala that offered selected participants scholarships for college
Queen of Hearts Gala, Red Cross (2011)
Volunteering
- Red Cross, Board Member (2008-2013)
- Red Cross, Co-Chair for Annual Gala (2012)
- Red Cross, Volunteer Award (2012)
- Carolina Tiger Rescue, Lead - Tanium Gives Back (2019)
- YMCA, Youth Counselor (2009)
EDUCATION
Quantic School of Business and Technology,
Executive Master of Business Administration (EMBA), 2018 ~ 2020 (on hold)