Customer services Agent

Qatar Airways

April 2022 - Present
Doha, Qatar 

Attending to passengers and processing passenger's travel documents and baggage at the check-in counters, arrivals and departure areas of Doha International Airport following high 5 star standards 

Crew member

Pizza Hut

August 2019 - February 2021
Muscat, Oman 

Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.

Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.

Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements.

Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.

Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.

Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.

Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.