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Definition of Reputation Credits
BEATRICE KAGWIRIA GITUMA
Sales and Markerting
A proven Sales Professional who has the drive to not only do well for myself, but also for others. Maxine loves beating the competition, can make customers enthusiastic about a product and have the desire and determination to be successful in any field. With my present employer she i have been instrumental in helping them to achieve their sales results and is responsible for maximizing their profitability. i have extensive experience of 8 years working in a customer-facing role and would be comfortable in any highly visible position that requires an entrepreneurial individual. Right now i am looking for a suitable position with a company that offers its staff unlimited earning potential and an innovative, team-oriented environment.
Nairobi, Kenya
Work Experience
February 2017 - Present
UNIT MANAGER
KENYA ORIENT LIFE ASSURANCE LIMITED
Manage operations and productivity at an insurance company.
Create and modify procedures and documents related to policies.
Assist in claims management.
Identify and analyze risks associated with policies.
Achieve target budgets.
Minimize risk of financial loss.
January 2016 - December 2016
SALES AND MARKETING
KENYATTA UNIVERSITY
Assist in the delivery of marketing and communications activities for the University.
Assist in the development of the University’s marketing, admissions and conversion strategies, for undergraduate and
postgraduate students
Contribute to the University’s online marketing campaigns, developing and maintaining its presence and activities on
social media platforms
Provide assistance and respond to requests for information from employees, students, parents, or members of the
public. Update the editorial content of the University’s web pages, as directed.
Support the implementation of the University’s conversion strategies.
Monitor and ensure that all University marketing and student recruitment activities are in line with the University’s
marketing strategy and that the same key messages are being reflected
June 2015 - January 2016
TEAM LEADER
PITCHFACE MARKETING
Manage the operation and admin.
Lead and motivate the team.
Manage performance.
Solve problems.
Care for the health, safety and welfare of your people.
December 2014 - May 2015
HOTEL WAITER
PRINCE HOTEL -MERU
Serving food and beverages in a professional manner with high levels of customer service
Setting and cleaning tables and service areas
Dealing with customer complaints
Checking with customers to ensure that they are enjoying their meals and take action to correct any problems
Escorting customers to their tables
Explain how various menu items are prepared, describing ingredients and cooking methods
Informing customers of daily specials.
Presenting menus to customers and answer questions about menu items, making recommendations upon request
Removing dishes and glasses from tables or counters, and take them to kitchen for cleaning
Serving food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
Stocking service areas with supplies such as coffee, food, tableware, and linens
Education
2019 - 2020
FINSTOCK EVARSITY COLLEGE
CERTIFICATE IN CUSTOMER CARE SKILLS,GUIDANCE AND COUNCELLING,LEADERSHIP SKILLS,BUSINESS MANAGEMENT,SALES AND MARKETING,RECORDS AND ARCHIVES,ENTERPRENUERSHIP AND PUBLIC SPEAKING
2018 - 2018
COLLEGE OF INSURANCE
CERTIFICATE OF PROFICIENCY
2017 - 2018
ELITE COMPUTER TRAINING
CERTIFICATE IN MICROSOFT OFFICE
2017 - 2017
KENYATTA UNIVERSITY
CERTIFICATE IN FIRE MARSHALL
2011 - 2014
MUTHANGENE SECONDARY SCHOOL
KCSE
1990 - 1997
KATHERI PRIMARY SCHOOL
KCPE
Skills
Word Unity Internet Excel PowerPoint
Languages
English — Intermediate Swahili — Fluent
BEATRICE KAGWIRIA GITUMA
Sales and Markerting
A proven Sales Professional who has the drive to not only do well for myself, but also for others. Maxine loves beating the competition, can make customers enthusiastic about a product and have the desire and determination to be successful in any field. With my present employer she i have been instrumental in helping them to achieve their sales results and is responsible for maximizing their profitability. i have extensive experience of 8 years working in a customer-facing role and would be comfortable in any highly visible position that requires an entrepreneurial individual. Right now i am looking for a suitable position with a company that offers its staff unlimited earning potential and an innovative, team-oriented environment.
Nairobi, Kenya
Work Experience
February 2017 - Present
UNIT MANAGER
KENYA ORIENT LIFE ASSURANCE LIMITED
Manage operations and productivity at an insurance company.
Create and modify procedures and documents related to policies.
Assist in claims management.
Identify and analyze risks associated with policies.
Achieve target budgets.
Minimize risk of financial loss.
January 2016 - December 2016
SALES AND MARKETING
KENYATTA UNIVERSITY
Assist in the delivery of marketing and communications activities for the University.
Assist in the development of the University’s marketing, admissions and conversion strategies, for undergraduate and
postgraduate students
Contribute to the University’s online marketing campaigns, developing and maintaining its presence and activities on
social media platforms
Provide assistance and respond to requests for information from employees, students, parents, or members of the
public. Update the editorial content of the University’s web pages, as directed.
Support the implementation of the University’s conversion strategies.
Monitor and ensure that all University marketing and student recruitment activities are in line with the University’s
marketing strategy and that the same key messages are being reflected
June 2015 - January 2016
TEAM LEADER
PITCHFACE MARKETING
Manage the operation and admin.
Lead and motivate the team.
Manage performance.
Solve problems.
Care for the health, safety and welfare of your people.
December 2014 - May 2015
HOTEL WAITER
PRINCE HOTEL -MERU
Serving food and beverages in a professional manner with high levels of customer service
Setting and cleaning tables and service areas
Dealing with customer complaints
Checking with customers to ensure that they are enjoying their meals and take action to correct any problems
Escorting customers to their tables
Explain how various menu items are prepared, describing ingredients and cooking methods
Informing customers of daily specials.
Presenting menus to customers and answer questions about menu items, making recommendations upon request
Removing dishes and glasses from tables or counters, and take them to kitchen for cleaning
Serving food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
Stocking service areas with supplies such as coffee, food, tableware, and linens
Education
2019 - 2020
FINSTOCK EVARSITY COLLEGE
CERTIFICATE IN CUSTOMER CARE SKILLS,GUIDANCE AND COUNCELLING,LEADERSHIP SKILLS,BUSINESS MANAGEMENT,SALES AND MARKETING,RECORDS AND ARCHIVES,ENTERPRENUERSHIP AND PUBLIC SPEAKING
2018 - 2018
COLLEGE OF INSURANCE
CERTIFICATE OF PROFICIENCY
2017 - 2018
ELITE COMPUTER TRAINING
CERTIFICATE IN MICROSOFT OFFICE
2017 - 2017
KENYATTA UNIVERSITY
CERTIFICATE IN FIRE MARSHALL
2011 - 2014
MUTHANGENE SECONDARY SCHOOL
KCSE
1990 - 1997
KATHERI PRIMARY SCHOOL
KCPE
Skills
Word Unity Internet Excel PowerPoint
Languages
English — Intermediate Swahili — Fluent