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Definition of Reputation Credits
WORK EXPERIENCE
Operations Manager • The Mansion at Glen Cove
Jan. 2020 - Present
Manage multiple departments and ensure cross-department communication is smooth to enhance safe and efficient operations by effectively developing and implementing standard operating policies and procedures in line with department needs as well as department budgets.
Business Development Manager • The Mansion at Glen Cove
Jan. 2019 - Jan. 2020
Worked closely with VP of Sales to forecast & analyze Sales data to set up target sales goals and further achieve them by analyzing revenue strategies to tack on potential markets. Developed business relationships by hosting and attending hospitality functions; cooperating with 3rd party booking organizations, as well as proactively reaching out to clients including filming crews, airline distressed groups, and overseas tours.
Operations Specialist • Wyndham Garden Hotel
Jun. 2018 - Jan. 2019
Handled group bookings and increased 15% in Sales revenue STLY. Analyzed potential markets and tracked sales performance & status reports and further developed client base by adding 20% more accounts to the property. Maintained client base with quality customer service and people skills.
Education
2016 - 2018
Fairleigh Dickinson University
MS in Hospitality Management
2011 - 2015
National Cheng Kung University
BA in Foreign Languages & Literature
Skills
Product Management
- OTA channels
- PMS
- POS
- CRM
- MS
Management Skills
- Hiring / Recruiting / Training
- Operations Management
- Business Development
- Department Management
- Process Optimization
- Customer Service
Language
- Chinese
- English
WORK EXPERIENCE
Operations Manager • The Mansion at Glen Cove
Jan. 2020 - Present
Manage multiple departments and ensure cross-department communication is smooth to enhance safe and efficient operations by effectively developing and implementing standard operating policies and procedures in line with department needs as well as department budgets.
Business Development Manager • The Mansion at Glen Cove
Jan. 2019 - Jan. 2020
Worked closely with VP of Sales to forecast & analyze Sales data to set up target sales goals and further achieve them by analyzing revenue strategies to tack on potential markets. Developed business relationships by hosting and attending hospitality functions; cooperating with 3rd party booking organizations, as well as proactively reaching out to clients including filming crews, airline distressed groups, and overseas tours.
Operations Specialist • Wyndham Garden Hotel
Jun. 2018 - Jan. 2019
Handled group bookings and increased 15% in Sales revenue STLY. Analyzed potential markets and tracked sales performance & status reports and further developed client base by adding 20% more accounts to the property. Maintained client base with quality customer service and people skills.
Education
2016 - 2018
Fairleigh Dickinson University
MS in Hospitality Management
2011 - 2015
National Cheng Kung University
BA in Foreign Languages & Literature
Skills
Product Management
- OTA channels
- PMS
- POS
- CRM
- MS
Management Skills
- Hiring / Recruiting / Training
- Operations Management
- Business Development
- Department Management
- Process Optimization
- Customer Service
Language
- Chinese
- English