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Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ Present
Product/Project Manager
Within one month
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
華梵大學
外國語文學系
Avatar of steve pablo.
Within one month
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Word
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Avatar of Douglas Yin.
Avatar of Douglas Yin.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and
Management
Planning
Customer Relationship
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
Marketing
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Avatar of the user.
Service Manager @Geekplus International Co. Ltd
2020 ~ Present
COO or Head of Operations or Head of Sales/Business Development
Within one month
Microsoft Office
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Hong Kong Polytechnic University
Bsc Hon Hotel Management
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Present
Procurement/Sales Engineer
Within one month
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
銘傳大學 Ming Chuan University
Business Administration
Avatar of the user.
Avatar of the user.
Past
Senior Marketing Specialist @ASUS Cloud Corporation
2017 ~ 2023
行銷企劃專員
Within one month
Data-Driven Marketing
Critical thinking
Handling pressure
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Kaohsiung First University of Science and Technology
Applied English
Avatar of Tran Buu Buu.
Offline
Within one month
the SDGs programs. - Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u
Communication
Google Drive
Microsoft Office
Studying
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Yuan Ze University
Applied Linguistics
Avatar of Q7Casino.
1
Within two months
will concentrate on what makes Q7 Casino stand out in terms of payment efficiency as we examine the variables that contribute to its expanding popularity among online casino lovers. Speedy resolution In this digital age, the ease and speed with which transactions are executed has a significant impact on customer satisfaction and loyalty, particularly in the online gambling industry. Players appreciate the excitement of the game and want to stay up with the rapid pace, hence Q7 Casino https://www.thexboxhub.com/responsible-gambling-at-q7-casino-australia-balancing-fun-and-accountability/
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Avatar of SURIYADI.
Avatar of SURIYADI.
Past
Transaction risk analyst @PT BANK BRI Tbk
2020 ~ 2023
Within two months
gmail.com Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and efficiency for optimum productivity. EducationUniversitas Kristen Indonesia Bachelor Degree English Education Skills Microsoft
Microsoft Office
Word
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Kristen Indonesia
Pendidikan Bahasa Inggris

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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
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Within one month
0984163885
Taiwan
Professional Background
Current status
Studying
Job Search Progress
Ready to interview
Professions
Foreign Language Educator, Educational Instructor
Fields of Employment
Education, EdTech
Work experience
4-6 years
Management
Skills
Communication
Google Drive
Microsoft Office
Languages
English
Professional
Vietnamese
Native or Bilingual
Chinese
Intermediate
Job search preferences
Positions
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
Yuan Ze University
Major
Applied Linguistics
Print



Tran Buu Buu (Brenda)

0772675482 

  [email protected] 

https://www.linkedin.com/in/buu-tran-11756b286/

        Vietnam


With a solid foundation in business services and extensive teaching experience, I possess a unique blend of expertise. My background in Applied Linguistics and International Relations has not only honed my interpersonal skills but also my writing abilities, enabling me to craft compelling and articulate content. Additionally, I am also proficient in working in the communication and relationship realm, fostering meaningful and effective connections. I am a highly disciplined individual with a strong commitment to work effectively within cross-functional teams. The prospect of gaining further knowledge, leveraging my writing prowess to create persuasive content and sharpening my interpersonal skills are something I am truly excited about. With a growth mindset, a willingness to learn, and a high sense of responsibility, I am hopeful for the opportunity to contribute to your organization's goals and success in any way possible.

Work Experience 

Teacher of  English • Kid Castle, Taiwan

November 2021 - July 2023

- Designed lesson plans, used effective teaching strategies which engaged and challenged students.

- Coached and prepared students for the GEPT test by setting coursework assignments and mock exams. 

Achievement: 

- The improvement of learners' language ability was reflected through the test scores and skill assessment at school.

Educational Sales and Marketing Consultant  • Global Experiential Educational Consulting, Taiwan

January 2021 - June 2021

- Closely collaborated with team members on Sustainable Development Goals (SDGs) itineraries to provide clients with product information, i.e., the SDGs programs.

- Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. 

Achievement :

- Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support.

- Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service.  

Teaching Assistant and Research Assistant     • Yuan Ze University, Taiwan

October 2019 - September 2020

Graded undergraduate students' written work.

- Assisted the professors in research work.

Teacher of English   • Vietnam Australia English School, Vietnam

July 2017 - July 2019

- Designed the curriculum and used different platforms of language coaching.

- Prepared students for the TOEIC and IELTS programs.

- Instructed communication English, grammar, advanced writing, listening, reading and writing tips.

Achievement:

- Learners showed the improvement in linguistic performance.

- Test takers got TOEIC 700 and IELTS band 6.0 or above

Service employee and English Coach  • Wall Street English Vietnam

May 2016 - May 2017

- Introduced Wall Street English method to the prospects.

- Closely collaborate with the sales team to increase the probability of contract signing and contract renewal. 

- Provided considerate customer services such as language coaching, follow-up calling, consulting and technical support.

- Dealt with demanding and dissatisfied learners, most of whom were businesspeople and celebrities, i.e., customer segment of Wall Street English Vietnam.

Achievement:

- Developed teamwork and collaboration skills.

- Learner satisfaction reflected through positive responses regarding the teaching method and learning process.  

Education

Yuan Ze University, Taiwan

Master of Foreign Languages and Applied Linguistics

July 2023

Huflit University, Vietnam

Bachelor of International Relations

September 2015

Skills


  • Multilingual ability 
  • Professional English writing skills  
  • Presentation competency  
  • Computer skills: MS Office, Google Drive, Spreadsheets, etc.  
  • Organizational and analytical skills 
  • Problem-solving and collaboration skills

Languages


  • English - Professional
  • Vietnamese - Native
  • Cantonese - Native
  • Chinese - B1 level

Certificates


  • IELTS  
  • Certificate of Proficiency in English (CPE)
  • Certificate of Teaching English to Speakers of Other Languages (TESOL)
  • MOS (Microsoft Office Specialist) certification
  • TOCFL (The Test of Chinese as a Foreign Language) certificate
Resume
Profile



Tran Buu Buu (Brenda)

0772675482 

  [email protected] 

https://www.linkedin.com/in/buu-tran-11756b286/

        Vietnam


With a solid foundation in business services and extensive teaching experience, I possess a unique blend of expertise. My background in Applied Linguistics and International Relations has not only honed my interpersonal skills but also my writing abilities, enabling me to craft compelling and articulate content. Additionally, I am also proficient in working in the communication and relationship realm, fostering meaningful and effective connections. I am a highly disciplined individual with a strong commitment to work effectively within cross-functional teams. The prospect of gaining further knowledge, leveraging my writing prowess to create persuasive content and sharpening my interpersonal skills are something I am truly excited about. With a growth mindset, a willingness to learn, and a high sense of responsibility, I am hopeful for the opportunity to contribute to your organization's goals and success in any way possible.

Work Experience 

Teacher of  English • Kid Castle, Taiwan

November 2021 - July 2023

- Designed lesson plans, used effective teaching strategies which engaged and challenged students.

- Coached and prepared students for the GEPT test by setting coursework assignments and mock exams. 

Achievement: 

- The improvement of learners' language ability was reflected through the test scores and skill assessment at school.

Educational Sales and Marketing Consultant  • Global Experiential Educational Consulting, Taiwan

January 2021 - June 2021

- Closely collaborated with team members on Sustainable Development Goals (SDGs) itineraries to provide clients with product information, i.e., the SDGs programs.

- Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. 

Achievement :

- Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support.

- Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service.  

Teaching Assistant and Research Assistant     • Yuan Ze University, Taiwan

October 2019 - September 2020

Graded undergraduate students' written work.

- Assisted the professors in research work.

Teacher of English   • Vietnam Australia English School, Vietnam

July 2017 - July 2019

- Designed the curriculum and used different platforms of language coaching.

- Prepared students for the TOEIC and IELTS programs.

- Instructed communication English, grammar, advanced writing, listening, reading and writing tips.

Achievement:

- Learners showed the improvement in linguistic performance.

- Test takers got TOEIC 700 and IELTS band 6.0 or above

Service employee and English Coach  • Wall Street English Vietnam

May 2016 - May 2017

- Introduced Wall Street English method to the prospects.

- Closely collaborate with the sales team to increase the probability of contract signing and contract renewal. 

- Provided considerate customer services such as language coaching, follow-up calling, consulting and technical support.

- Dealt with demanding and dissatisfied learners, most of whom were businesspeople and celebrities, i.e., customer segment of Wall Street English Vietnam.

Achievement:

- Developed teamwork and collaboration skills.

- Learner satisfaction reflected through positive responses regarding the teaching method and learning process.  

Education

Yuan Ze University, Taiwan

Master of Foreign Languages and Applied Linguistics

July 2023

Huflit University, Vietnam

Bachelor of International Relations

September 2015

Skills


  • Multilingual ability 
  • Professional English writing skills  
  • Presentation competency  
  • Computer skills: MS Office, Google Drive, Spreadsheets, etc.  
  • Organizational and analytical skills 
  • Problem-solving and collaboration skills

Languages


  • English - Professional
  • Vietnamese - Native
  • Cantonese - Native
  • Chinese - B1 level

Certificates


  • IELTS  
  • Certificate of Proficiency in English (CPE)
  • Certificate of Teaching English to Speakers of Other Languages (TESOL)
  • MOS (Microsoft Office Specialist) certification
  • TOCFL (The Test of Chinese as a Foreign Language) certificate