A 5+ year experienced FAE/CSE in the SaaS and IoT industry looking for opportunities of CSE based but with programming related or pre-sales roles as well as CSE manager. Feel free to reach out if you happen to hunt the one.
Taipei, Taiwan
Systems and Naval Mechatronic Engineering • 2011 - 2015
B.S.
Product Engineering • 2015 - 2015
Exchange student program
Linc 美商連科 • September 2021 - Present
The mission of Linc Customer Success Engineer(CSE) is to onboard clients and retain them with us. To achieve the goal, our team provide efficient and helpful technical support for clients who are in trouble using/integrating with Linc's products/service. However, Robin has extra missions on top of that - first, the middleman between US CSEs and Taiwan Developers, and second, the integration role of transferring knowledge of different product lines between CSE members who originally were only experts at just a single product.
- Customer Onboarding
- Technical Support
- Middleman Between US-Taiwan Offices
- Product Lines Integration
- Often used tools
Slack, Asana, Saleforce, Kibana, Datadog, Mysql, Mongodb, Python, Bash, HTML, CSS, Postman, AWS, Github, Shopify, Sendgrid, Jenkins.
This script offers a chance for the team to multitask while working on the tedious GDPR requests which normally take 15 min human resources each. However, with this script, no matter how many requests come, they all take 15 min of human work.
Custom Demo Store is used for showing how powerful Linc can do for potential Ecommerce partners. However, it's such a pain for CSEs who are the ones setting up the demo stores. Normally, it takes 3hr to build a demo store from scratch. With this script, only 15 min!
Umbo Computer Vision 盾心科技 • May 2018 - August 2021
- Customer Onboarding
- Technical Support
- Internal Tasks
- On-site Support
- Often used tools
This script sends a notification to a Slack channel when a user reports a false alarm on Umbo's portal. Then Umbots can forward this slack notification to a LINE channel to escalate the issue if needed by simply clicking a button created by Slack API.
This script collects photos on AWS and then uploads them to a Google Drive folder in a certain order so that the customer can get the photos easily for making timelapse videos it needs.
A 5+ year experienced FAE/CSE in the SaaS and IoT industry looking for opportunities of CSE based but with programming related or pre-sales roles as well as CSE manager. Feel free to reach out if you happen to hunt the one.
Taipei, Taiwan
Systems and Naval Mechatronic Engineering • 2011 - 2015
B.S.
Product Engineering • 2015 - 2015
Exchange student program
Linc 美商連科 • September 2021 - Present
The mission of Linc Customer Success Engineer(CSE) is to onboard clients and retain them with us. To achieve the goal, our team provide efficient and helpful technical support for clients who are in trouble using/integrating with Linc's products/service. However, Robin has extra missions on top of that - first, the middleman between US CSEs and Taiwan Developers, and second, the integration role of transferring knowledge of different product lines between CSE members who originally were only experts at just a single product.
- Customer Onboarding
- Technical Support
- Middleman Between US-Taiwan Offices
- Product Lines Integration
- Often used tools
Slack, Asana, Saleforce, Kibana, Datadog, Mysql, Mongodb, Python, Bash, HTML, CSS, Postman, AWS, Github, Shopify, Sendgrid, Jenkins.
This script offers a chance for the team to multitask while working on the tedious GDPR requests which normally take 15 min human resources each. However, with this script, no matter how many requests come, they all take 15 min of human work.
Custom Demo Store is used for showing how powerful Linc can do for potential Ecommerce partners. However, it's such a pain for CSEs who are the ones setting up the demo stores. Normally, it takes 3hr to build a demo store from scratch. With this script, only 15 min!
Umbo Computer Vision 盾心科技 • May 2018 - August 2021
- Customer Onboarding
- Technical Support
- Internal Tasks
- On-site Support
- Often used tools
This script sends a notification to a Slack channel when a user reports a false alarm on Umbo's portal. Then Umbots can forward this slack notification to a LINE channel to escalate the issue if needed by simply clicking a button created by Slack API.
This script collects photos on AWS and then uploads them to a Google Drive folder in a certain order so that the customer can get the photos easily for making timelapse videos it needs.